The Retail Operations Manager is in charge of the general supervision of several and different retail locations of the company. The function involves a broad spectrum of activities to ensure excellent execution. Activities involve people management, cash operations, physical inventory, data management, store display and maintenance, training, merchandising, supply chain and others.
A retail operations manager is responsible for making sure that all stores under his or her leadership are staffed correctly at all times. The operations manager must be able to accurately estimate the needs of each store location and work with the store's management to solve conflicts, make sure that scheduling needs are met and assist in improving employee performance and retention. This involves periodic site visits to check employee performance and gauge customer satisfaction.
A large part of the retail operations manager's job is to control costs. You must be able to forecast sales figures and inventory requirements for each location. This requires doing a periodic inventory analysis for each store and using that analysis coupled with sales figures to determine the optimal stock levels. This analysis is used to determine how much of each product or brand should be ordered for each store when it should be delivered and encourages ordering protocols to optimize store stock to build sales figures without overstocking.
The retail operations manager must be able to consistently work with the Visual Merchandising Department to determine a layout of store merchandise display that is visually appealing to customers following the brand image and standards. You should then be able to instruct the store's management and employees on how to maintain the design with the arrival of new merchandise. Another consideration is teaching the store's employees how to optimize space for special events, such as in-store discount sales.
Cost management is another large part of a retail operations manager's role. You must constantly review store sales numbers, cost of inventory, operational expenses and inventory loss. This continual analysis helps to determine whether or not the store is meeting its goals. From this point the operations manager can also develop a plan to suggest to management how each location could change in order to maximize profits and reduce loss at the store level
- Assistant Manager / Manager
- Sales / Marketing
- Retail / Wholesale
- Pasig City
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Wearing Apparel