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Job

 
Customer Service Representative
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Sales / Marketing
Location Taguig City
Holiday Others
Work Hours 08:00 AM - 17:00 PM
Dress Code Business
Language Tagalog / Filipino, English
Benefits SSS, Philhealth, HDMF, Other
No. of
Vacancy

Customer Service Representative¸ Air Freight/ Ocean Freight

• To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner.

• To handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures.

• To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed.

• To update and maintain the integrity of customers' data.

• To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed.

• To comply with customers' standards and monitor KPIs as required.

• To prepare and submit accurate and timely reports required by management and customers.

• To properly file, update, and safe keep all pertinent documents/records of the company.

• To perform other tasks as required.

Job Features

Benefits:
  • SSS
Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Sales / Marketing
Secondary Job Role:
  • Customer Service /...
Employment Type:
  • fulltime
Holiday:
  • Others
Work Location:
  • Taguig City
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
  • Business
Language:
  • Tagalog / Filipino
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • General Transport Services

Company Features

Company Benefits:
  • Philhealth
  • HDMF