SEND YOUR RESUMES TO: ca-botante@global-mobility-service.com

Role and Responsibilities:

-Ensure that any issues with the systems are efficiently resolved, to minimize disruption of operation

-Provide IT-level technical support to customers for GMS software products and web-based systems

-Provide dedicated telephone and live-chat support in real time for customers and other departments

-Ensure any repeat incidents are identified and escalated to ensure the appropriate solution is applied

-Ensure that all queries and support calls are logged and tracked

-Keep customers regularly informed regarding progress and solutions being implemented

-Create and maintain process and procedure documents in addition to other user-specific documentation

(including documentation on resolved issues)

-Take an active role in the user testing of new software products and services

Education and Qualifications Requirements:

-Must possess Bachelor's/College Degree in Computer Science/Information Technology or anything equivalent

-Must be able to speak:

- Filipino

- English

-No work experience required

-Preferably with experience in IT/Computer-Software or equivalent

Preferred Skills and Qualities

-Able to handle stress

-Good customer service skills and attitude

-Strong problem solving/analytical skills

-Pro-active/Initiator

-Results oriented

-Strong attention to details