Job Responsibilities:

The Communications Coach is responsible in providing floor support on voice, accent and customer service skills and correct call handling ability.

Create a productive learning environment

Provides training on customer service, voice and accent

Call monitoring on customer service, voice and accent, and provide one on one coaching

Analyze agent's communication skills and able to recommend development plans

Ensure delivery of constructive feedback to agents

Review progress of individual agent

Design learning materials or modules

To perform other training related functions that may be assigned depending on business needs

Requirements:

Candidate must possess at least a Bachelor's/College Degree, Mass Communications or equivalent.

At least 1-2year(s) of working experience in the related field is required for this position.

Excellent knowledge of the foundations of communication

Excellent oral and written English Communication Skills

Coaching abilities, team handling capabilities, leadership skills

Skillful in interpreting and presenting assessment data to others

Strong time management and multi-tasking skills

Applicant must be willing to work in Eastwood, Libis.