QUALIFICATIONS:

-At least 3 year(s) of working experience in the related field is required for this position.

-Telecom Inbound Voice Process with upselling - Customer Service -Semi Technical, preferably Applicants must be willing to work in Quezon City. Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent.

-Conduct regular refresher training on an ongoing basis Ensure that all/any change management trainings are completed as required Ensure regular deep dives to come up with improvement solutions.

-Conduct any up-skill training for the existing team members on NPS/C-SAT Groom team members into future SME's Coach team members on selling techniques Provide support to the operations team to coach and mentor team members