Job Description

Primary Responsibilities:

Implement on-boarding clients to ensure buy-in from relevant stakeholders

Supervises Junior Accounts Assistant (JAC)

Assists with evaluating JAC applicants

Trains new JACs until equipped to handle the responsibility

Conducts annual JAC performance and recommends appraisal

Provide continuous education campaign on Medgate's benefits and value to clients' sales and account management teams

Establish lasting relationship with key officers within client's organization

Conduct client training and evaluation to achieve mutual goals

Assist Client Relations Manager in analyzing, developing, strategizing and communicating advice on client relations programs for organizational improvement

Develop and update client relations forms as needed

Collaborates with Operations to pro-actively ensure client satisfaction

Contact person for Operations

Communicates client information to operations. Ensures product knowledge is cascaded down to operations by creating materials that can be used as a quick guide for the coordinators to have a proper system and procedure within the organization

Keeps record of monthly call activity per client. Analyzes activity with Operations Manager.

Assists Client Relations Manager with reporting and highlighting client relations activities to clients

Facilitates on-going need for client Marketing collateral/requirement:

Approval of cost and design for Marketing and Communications related issues such as, but not limited to, events, press release articles, web-based and print advertisements

Facilitate / implement strategies for non-renewing accounts

Minimum Qualifications

Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.

At least 2-years working experience as a supervisor in a customer service or client management setting. Has actual client interactions at middle to senior management

Has a strong background in handling client information database. Working in a global or multinational company.

Adept computer/ MS office software. Strong presentation, analytical and negotiation skills.

Comfortable and excellent in English written and verbal communication. Client management skills a must.

Able to manage schedule and calls received efficiently and effectively.

On-call during weekends and holidays. Willing to travel on short notice. Knows how to drive with a valid drivers' license.

Required Skills

Business Analysis

People Management

Jobs Summary