Implement on-boarding clients to ensure buy-in from relevant stakeholders
Supervises Junior Accounts Assistant (JAC)
Assists with evaluating JAC applicants
Trains new JACs until equipped to handle the responsibility
Conducts annual JAC performance and recommends appraisal
Provide continuous education campaign on Medgate's benefits and value to clients' sales and account management teams
Establish lasting relationship with key officers within client's organization
Conduct client training and evaluation to achieve mutual goals
Assist Client Relations Manager in analyzing, developing, strategizing and communicating advice on client relations programs for organizational improvement
Develop and update client relations forms as needed
Collaborates with Operations to pro-actively ensure client satisfaction
Contact person for Operations
Communicates client information to operations. Ensures product knowledge is cascaded down to operations by creating materials that can be used as a quick guide for the coordinators to have a proper system and procedure within the organization
Keeps record of monthly call activity per client. Analyzes activity with Operations Manager.
Assists Client Relations Manager with reporting and highlighting client relations activities to clients
Facilitates on-going need for client Marketing collateral/requirement:
Approval of cost and design for Marketing and Communications related issues such as, but not limited to, events, press release articles, web-based and print advertisements
Facilitate / implement strategies for non-renewing accounts
Bachelor's/College Degree in Business Studies/Administration/Management/Marketing or equivalent.
At least 2-years working experience as a supervisor in a customer service or client management setting. Has actual client interactions at middle to senior management
Has a strong background in handling client information database. Working in a global or multinational company.
Adept computer/ MS office software. Strong presentation, analytical and negotiation skills.
Comfortable and excellent in English written and verbal communication. Client management skills a must.
Able to manage schedule and calls received efficiently and effectively.
On-call during weekends and holidays. Willing to travel on short notice. Knows how to drive with a valid drivers' license.
- Lead / Supervisor
- Sales / Marketing
- Account Servicing
- Makati City
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Other Categories