Hotel Operations Manager [Asia's Largest Hospitality Industry]

JOB RESPONSIBILITIES

●Take complete ownership of 5 to 10 network hotels in Philippines

●Primary responsibility is to drive better guest experience and ensure adherence of company's processes

○Inspect properties to ensure adherence to company's standards

○Take measures to prevent revenue leakage

○Handle guest escalations and ensure a delightful experience for the guests

●Train hotel staff on best practices for guest interactions as well as using company's systems (e.g. Property Manager Software etc.)

●Ensure high visibility for company's brand at the property site and notify central team if company's brand is hampered

●Provide inputs to central team on the appropriate pricing of the property