Job Description:

• Determine the needs of end users of technical documentation

• Study product samples and talk with product designers and developers

• Work with technical staff to make products easier to use and thus need fewer instructions

• Organize and write supporting documents for products

• Organize and write IT Policies and Procedures in relation to products and services offering

• Select appropriate medium for message or audience, such as manuals or online videos

• Standardize content across platforms and media

• Revise documents as new issues arise

Job Qualification:

• Bachelor's degree in the field of IT, English, Communications, or journalism. A combination of education and experience may be substituted;

• 2-4 years hands-on technical writing and editing experience, with specific experience in documenting information technology software and systems;

• Knowledge of information gathering, planning and organizing methods and principles;

• Familiarity with conventions in form, structure, and notation of technical writing;

• Previous technical experience highly desired;

• Strong understanding of document formatting and presentation techniques;

• Exception verbal and written communication skills;

• Knowledge of writing style guidelines

• Preferably has knowledge with Confluence Tool