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Technical Helpdesk Support (Airline Industries)
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Position Senior Level/ 2-5 Years Experience Employees
Type Computer / IT
Location Multiple location
Holiday N/A
Work Hours 08:00 AM - 17:00 PM
Dress Code Casual
Language Tagalog / Filipino, English
Benefits SSS, Philhealth, HDMF, Medical Support, Other
No. of

Company Description

Our company provides high quality specialized business planning and support tools to commercial airlines, passenger rail and coach operators. We provide software and services that will make your operation less expensive, more efficient and therefore more profitable and productive.

Specialties: Market Model, Clean Sheet Scheduler, Fleet Assignment, Crew Pairing Optimization,Passenger

Connection, Scheduling Routing, Maintenance Routing, Consultancy, Services, Slots, Message Management,

Timetable, Network, optimizer, schedule, planning, profitability, analyze, analyse, timetable, network, network planning, Network Planning, analysis, code share, and slot management.

Job Description

We are seeking to enlarge their Help Desk, Product Support and Training team with a Manila based associate to support the company's growth in the Asia-Pacific region. The Product Support and Training Executive will engage with Industrial Optimizers' clients to provide first class and timely support to any queries that arise.

Whilst primarily interacting with clients based in The Philippines and the rest of the Asia Pacific region, the team member will also work with the wider IO team and may provide support to customers outside of the region. The team member will also take part in training users of MP2. Activities will be via telephone and email but will also involve face-to-face interaction with clients at their places of business.

The ideal candidate will be an adept user of computer systems and keen to learn new skills. They will have a knowledge of the transportation industry, with experience in or an enthusiasm for the commercial aviation sector being of particular benefit.


Key responsibilities

Logging, responding to and assisting with incoming queries to Help Desk via telephone and email

Troubleshooting of clients' issues encountered whilst using software and provision of actionable tips to resolve problems

Sending technical documentation to clients who have lost/misplaced theirs

Conferral/referral on/of complex cases with/to other IO team members located in Europe

Visiting clients' offices in order to provide support and training

Calibration of software

Contribution to planning and development of customer implementation projects

Required Qualifications


Excellent verbal and written communication skills

Excellent presentation skills

Fluency in English. Knowledge of other languages will be considered an advantage.

Experience of working in a multicultural environment and a preparedness to engage with colleagues and clients based around the world

An analytical mind able to see the power of data

Ability and enthusiasm for learning new skills

Ability to both work independently and collaboratively

A knowledge of optimization technics would be advantageous

Familiarity with Microsoft SQL Server would be beneficial

With pleasing personality or presentable.

Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information

Technology, Engineering (Computer/Telecommunication), Science & Technology or equivalent.

Required skill(s): active directory administration, windows server, linux admin, NOC, SQL.

At least 4 year(s) of working experience in the related field is required for this position.

Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer -

Network/System/Database Admin or equivalent.

Full-Time position(s) available.

Working Schedule: Monday-Friday 8am-5pm Manila Time

Location: Eastwood, Libis, Quezon City or Alabang, Muntinlupa

Job Features

  • SSS
  • Medical Support
  • Senior Level/ 2-5 Years...
Primary Job Role:
  • Computer / IT
Secondary Job Role:
  • Support
Employment Type:
  • fulltime
  • N/A
Work Location:
  • Multiple location
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
  • Casual
  • Tagalog / Filipino
  • English
Minimum Year of Experience:
Field of Study:
Education Level:
  • Business Process Outsourcing

Company Features

Company Benefits:
  • Philhealth
  • HDMF