The Associate Sales Rep is responsible for all account management, selling activities, sales goal achievement, as well as handling customers' transactions. The Associate Sales Rep is responsible for basic to moderate functions of Order Management with speed and accuracy in a fast-paced environment. The Associate Sales Rep provides assistance and support to other customers and members of their Sales Team.
1. Selling and Customer Support Activities
Percent of time spent in this area: 60%
Achievement of sales goals and metrics
Contributes to team achievement of service metrics and all team sales goals.
Manages all calls in a professional, timely and appropriate manner. Answers incoming customer calls, emails, or fax to fulfill requests for information and resolution of issues or sales inputs within the defined SLA.
Actively calls out to assigned customers to inquire about additional sales opportunities that have not yet been given to Ingram Micro. Should opportunities be uncovered, the Sales Coordinator is to ask the customer for the additional business.
Probes for add on/solution selling opportunities during customer engagement conversations.
Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into IMTellitrack
Follow up on product backorders and maintain queue management (HOTS, DOLS, etc).
Configures components to identify or clarify basic to moderate customer solutions
Completes outbound calls to customer base and/or e-mail communications to existing or prospective customers on company initiatives such as: standard outcall campaigns, event recruitment, or vendor leads.
Advises resellers of appropriate programs (IM or Vendor) applicable to their business needs. Advises and recommend on product options, add-ons and solutions best suited for customer and their end users.
Maintains and applies product/vendor knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities.
Resolves and/or routes cost-override issues and requests.
Manages relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partnership
Meets / exceeds customer's call objectives
Is key contact in assigned customers' relationship with Ingram Micro.
Provide price and availability information within defined guidelines
Answers incoming customer calls, e-mails, or fax to fulfill requests for information and resolution of issues or sales inputs within the defined SLA.
Researches and provides quoting information by utilizing such tools as Excel and IMTellitrack.
Submits, tracks, and escalates bids/quotes from customers
Resolves and/or routes credit related issues
Troubleshoots and, when necessary, escalates advanced issues and orders to appropriate management
Effectively investigate/escalate and resolve customer complaints and issues.
2. Order management and transaction activities
Percent of time spent in this area: 30%
All transactions performed accurately and meeting departmental SLAs
Enters orders into system pursuant to individual order characteristic requirements. Orders may be received via e-mail, fax, EDI, telephone, or other relevant sources.
Manages electronic orders by auditing orders for completion and accuracy
Percent of time spent in this area: 5%
Attends all required trainings and displays appropriate knowledge of materials
•Attends sales/vendor training and, when appropriate, lunch and learns and vendor fairs to build and apply knowledge of technology, services, and overall distribution.
4. Miscellaneous activities
Percent of time spent in this area: 5%
Performs all administrative requests as directed
Assists sales team with administrative duties as assigned.
Performs all other duties as designated by Team lead
Maintains correct SP notes, contact files, price files, and other files of pertinent account information/vendor documents.
Performs ongoing maintenance of Customer Profiles for assigned customer base.
AA degree or 2 years of University education required
BA/4 year degree preferred
Minimum of three year previous sales/customer service experience, preferably in a related industry OR a minimum of one year experience within Ingram Micro
A. Knowledge of:
Professional, effective telephone techniques and customer care
Proven understanding of Ingram Micro programs and services
B. Skill in:
Personal computing or keyboarding/data entry
Moderate knowledge of Excel required
Excellent communication skills: written and verbal required
Strong organizational skills also required
Basic sales and negotiation skills required
C. Ability to:
Responds to rapid change
Perform duties with accuracy and with a strong degree of urgency
Prioritize and perform work with detailed supervision
Work on graveyard shift
- Senior Level/ 2-5 Years...
- Sales / Marketing
- Sales / Sales Management
- Open 6 PM
- Close 6 AM
- Tagalog / Filipino
- Business Process Outsourcing