Requirements:

• > 4 years working in Network Operation Center/Infrastructure Monitoring

• Graduate of any 4-year course, preferably IT

• Proficient with MS Office Suite (Excel, Word, PowerPoint)

• Experienced in the use of any Monitoring tools

• Good documentation skills

• Good systematic troubleshooting skills

• Experience in monitoring and supporting application batch jobs

• Demonstrated ability to analyze problems and effectively prioritize, resolve and/or escalate as needed

• Experience in advanced triage and impact determination

• Ability to multi-task and prioritize on multiple initiatives

• Able to work independently and with a collaborative team oriented environment using sound judgment in decision making

• Detail oriented, able to work effectively under deadlines in changing environment and perform multiple tasks effectively and concurrently

• Demonstrated competency in supporting of global systems

• Very strong communication skills both written and verbal with strong technical, analytical, and problem-solving skills

• Understanding and practice of ITIL concepts, processes and practice

Preferred:

• Working knowledge in BMC TrueSight/Tmart, SolarWinds NPM/SAM, BMC Control-M

• Intermediate knowledge of Operating Systems principles, Software Application principles and Network principles

• Experience in systems administration of Windows and Unix environment

• Ability to understand issues related to network and willing to learn network technology

• Understanding of hardware and software architectures

• Understanding of performance tuning concepts