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Senior Technical Support Engineer
Please Inquire

Position Senior Level/ 2-5 Years Experience Employees
Type Computer / IT
Location Taguig City
Holiday N/A
Work Hours 08:00 AM - 17:00 PM
Dress Code Others
Language English
Benefits Miscellaneous Allowance, Medical Support, Other
No. of
Vacancy

The Senior Technical Support Engineer is the first point of contact for incoming support requests from our international customers and serve as a supervisor for our Technical Support Team.

Make a great first impression, provide our customers with the confidence that they will be well taken care of while the case is being investigated

Provide a technical support via ticket-system, email or telephone.

Diagnose, analyse and troubleshoot the issues and suggest maintenance actions

Prioritize requests and find customer-oriented and suitable solutions, often in close collaboration with our Customer Success, Engineering and Product Management teams

Be responsible for our support and ticketing system, Zendesk, by following up with all requests until all issues are solved

Communicate procedural and technical issues to internal and external customers/stakeholders

Define and track bugs for development and offer innovative ideas to engineering and product teams to improve our user experience and the product quality

Contribute and maintain our knowledge database on a regular basis

Build, train and lead our Technical Support Team

What Experience you'll need

5+ years of experience in technical customer support, ideally at a mobile network operator or telecoms vendor

Experience as a supervisor of a technical support team

Knowledge of maintenance and Technical Support activities and processes

Strong knowledge of Operating Systems (e.g. Microsoft Windows Client and Server, Linux)

Passion for IoT and M2M products and markets and familiarity on SaaS and cloud-based business model

Experience in the use of a support ticketing system, e.g. Zendesk, JIRA, any other

A university degree in a technical field, e.g. network operations or telecommunications engineering •

Proven leadership skills

Some experience in, RDBMS, AWS and automatic deployment, virtualized LAN, Router or Firewall architecture would be a plus

Fluency in English. Any additional language is a plus, e.g. Italian, German, Spanish or French.

Hands-on, team- and solution-oriented personality with strong communication skills

Job Features

Benefits:
  • Miscellaneous Allowance
  • Medical Support
Position:
  • Senior Level/ 2-5 Years...
Primary Job Role:
  • Computer / IT
Secondary Job Role:
  • Support
Employment Type:
  • fulltime
Holiday:
  • N/A
Work Location:
  • Taguig City
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Business Process Outsourcing

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