Job Description
As a Retention Specialist, you will be an ambassador of the client's product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
WHAT YOU WILL DO
Customer Service
Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Deliver service excellence and maximize customer service and satisfaction
Customer Retention
Recommend and sell a variety of services and products to customers
Probe and discover the needs of the customer and recommend the appropriate service
Quality and Excellence Management
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Work with the external team to stay updated on product and service knowledge
Minimum Qualifications
YOU HAVEā¦
At least 2 years of college undergraduate degree
At least 1 year of BPO (Customer Service and Sales) experience
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent verbal and written communication skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Customer orientation and ability to adapt/respond to different types of characters
Job Features
- SSS
- Junior Level/ 0-2 Years...
- Sales / Marketing
- Account Servicing
- fulltime
- Others
- Pasig City
- Open 8 AM
- Close 5 PM
- Business
- Tagalog / Filipino
- English
- Business Process Outsourcing
Company Features
- Philhealth
- HDMF