Required skill(s): ERP, Oracle.
Applicants must be willing to work in Pasig City.
Full-Time position(s) available
The Jr. Business Systems Analyst is tasked with providing 1st level support to the end-users of the corporate business information systems. As a member of the Information Technology Services team, you will act with lightning speed and surgical precision to prioritize, respond, track, and close support tickets that arrive via our ticketing system, e-mail, and phone. As the first line of defense and the face of the ITS team, you will delight your internal support customers with your upbeat and cheery disposition, while amazing them with your technical skills.
• Respond quickly and decisively to support tickets from end users
• Provide 1st level support services for business systems, primarily on ERP systems.
• Ensure tickets are efficiently managed and closed out
• Work effectively with the ITS team
• Monitor and report trends in ticket volumes. Identify trends that may be the result of a larger problem
• Know your limits. Escalate tickets and ask for help when necessary
• Provide end user level training in the use of new business systems
• Assist in systems upgrades, testing, and customization projects • Willingness to learn and excel in knowledge of all business-related systems
• Additional duties / projects as assigned
• Bachelor's degree required
• 1 to 3 years of 1st level Accounting/Supply Chain/ERP systems support
• Fundamental knowledge of the Business Information Systems realm: Database, Application, and Programming.
• Systems support skills with familiarity resolving related problems using remote control tools
• Familiarity with Microsoft SQL Server and SQL scripting
• Familiarity with data management with the use of Microsoft Excel
• Experience with ERP systems such as Epicor ERP, Microsoft Dynamics CRM/AX is a plus!
• Exceptional customer support skills with a genuine desire to help people
• Familiarity with an IT ticketing system such as Jira
- 1 - 4 Years Experienced...
- Advertising / Media / Design
- Creative / Design
- Pasig City
- Open 12 AM
- Close 11 PM
- Tagalog / Filipino
- Business Process Outsourcing