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Operations Manager
Please Inquire

Position Manager / Assistant Manager
Type Admin / HR
Location Taguig City
Holiday N/A
Work Hours 08:00 AM - 17:00 PM
Dress Code Others
Language English
Benefits Miscellaneous Allowance, Medical Support, Other
No. of
Vacancy

The Operations Manager position is responsible for directing and managing all operational activities and contributes to the site's overall strategic direction. You will also responsible for ensuring KPI's are met on a consistent basis, as well as managing an operations team, ensuring proficient training, staff development and effective employee relations/recognition is achieved for all operational personnel. This position demands a high degree of adaptability and flexibility in a fast paced, rapidly changing environment.

Responsibilities:

Responsible for selecting, training, developing and managing performance of direct reports; providing prompt and objective coaching and counseling and coordinating, planning and assigning work for staff in accordance with the company's goals and objectives

Analyze performance results and implement departmental improvements according to company goals and objectives

Plan for upcoming organizational needs and implement strategies in a proactive manner

Work with support departments to ensure staffing strategies are effectively executed

Review performance of the team members and oversee training and development opportunities

Other duties as assigned

Qualifications:

Strong statistical/analytical skills, effective verbal and written communication skills, ability to collaborate, build consensus and network with internal departments and external business partners, ability to identify and implement process enhancements and have a strong work ethic and focus on delivering results

Excellent verbal and written communication skills and the ability to communicate and influence at various levels within the organization

Ability to work overnight and weekends

Bachelor's degree in any field of study

3-5 years call center managerial experience with at least 2 managing and developing people and processes

Must have supervised at least 50+ FTEs

Interested?

Please send your CV to adrian.cadiz@kmc.solutions for faster processing.

Job Features

Benefits:
  • Miscellaneous Allowance
  • Medical Support
Position:
  • Assistant Manager / Manager
Primary Job Role:
  • Admin / HR
Secondary Job Role:
  • Administration /...
Employment Type:
  • fulltime
Holiday:
  • N/A
Work Location:
  • Taguig City
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Business Process Outsourcing

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