ESSENTIAL FUNCTIONS:

1. Oversee day to day operations of the team. Includes handling escalations, ensuring coverage levels are maintained, that all vendor's documentation is thoroughly reviewed, all timelines and terms and conditions are followed and escalate any area of concern. Act as the first point of contact for the Associates. Track associates attendance, report facility related issues and order office supplies for the team. Assist in the processing of team's workload when demand is increased and/or shortage exists on the desk coverage to maintain performance SLAs. Assist in monthly, quarterly, and year end reporting. Review or escalate any exposure risks in a timely manner. Provide internal/external Audit support as needed. Assist in special projects as assigned.

Percent of time spent in this area_20-30%____

Results: Ensures our core business is running appropriately.

2. Assist Management team in providing continuous feedback and coaching as it relates to associate performance and job expectations. Provide and assist Management team in conducting monthly one-on-one meetings. Assist management in the creation of quarterly performance updates, and annual reviews. Analyze and identify areas of improvement within the processes and lead the development and implementation of process improvements, including maintaining and updating desk procedure documentation for all key processes.

Percent of time spent in this area_10-20%____

Results: Improved associate contributions and development. Better achievement of department and company objectives and goals.

3. (AP Trade) Manage the workflow tool, monitor the coding and updating of the vendor statements, ensuring that they are done accurately and timely. Monitor back-end queues on a daily basis. Assist associates with research issues and manage the chargeback/payback process. Interact and communicate with other departments and vendor contacts to resolve issues. Participate in vendor conference call meetings. Or (COGs BE) Manage a portfolio of vendor claiming programs, including downloading claiming data, preparing vendor templates, reviewing claims details and making sure claiming deadlines and disputes are met. Review all write-off packages submitted for any denied claim items and submit to U.S. management for final approval.

Interact and communicate with other departments and vendor contacts to resolve claiming issues. Participate in vendor conference call meetings to and assist in vendor settlements. Or (COGs FE) Manage the processing of special pricing requests and supporting interval departments as it relates to the ACOP process and Vendor programs.

Percent of time spent in this area_40-50%____

Results: Ensures our core business is running appropriately.

4. Identify areas of opportunity in associates and coordinate necessary trainings to address technical, procedural and English needs of the associates.

Percent of time spent in this area_5%____

Results: Accelerated associate development, improved consistency of service and enhanced customer experience.

5. Assist in projects as needed and required.

Percent of time spent in this area_5%____

Results: Better management

JOB QUALIFICATIONS:

Bachelor's Degree, CPA preferred. Degree to be focused on Accounting or Finance 4-5 years with of Accounting or Finance related experience required

Knowledge of:

MS Outlook Intermediate

MS Word Intermediate

MS Access Intermediate (test score of 40%)

MS Excel Advanced (test score of 60%)

Financial Analysis Excellent

Ability to:

Work in fast paced environment

Meet Deadlines/Time Management

Work with others/with other teams

Analyze processes and procedures for improved effectiveness/efficiencies

Plan & Execute Training

Assist Training & create/maintain training docs

Direct a Team

Provide feedback and coach others successfully