Infrastructure Engineer (Part-Time Consultant Homebased)

Core responsibilities will include:

Managing and maintaining client backups

Managing and maintaining client patching

Managing and maintaining client Anti-virus

Managing and maintaining client monitoring and performance

Reporting on client systems

Scripting and automation of client systems as required.

Additional responsibilities will include:

Supporting client devices and resolving patching or other issues by phone utilising remote control software.

Troubleshooting desktop, network and server issues.

Accurate recording of tasks completed and time taken.

Produce and update quality technical client documentation.

To be successful will require:

Solid experience with backup products such as Shadow Protect, Veam and Acronis.

Solid experience with Anti-Virus products such as Kasperky, Webroot and others.

Solid experience in scripting, in particular Power shell scripting.

Solid experience and knowledge in management of devices using RMM tools like Kaseya, AEM,

Solar winds (we use AEM)

Solid experience administering and managing Windows Server.

Previous experience with a Managed Service Provider.

Ability to think through complex problems.

Highly detailed, and very well organised.

Will take responsibility for tasks.

A passion for excellent customer service.

Able to manage and build great working relationship with the existing team as well as our clients.

Excellent interpersonal and communication skills.

Excellent analytical and troubleshooting skills.

Ability to work across a diverse range of client environments.

Ability to work as an integral part of a team as well as individually.

The following is considered highly advantageous:

Microsoft Certification (MCSE, MCSA)

ITIL Certification.