The HR Services Manager position is responsible for the overall direction and management of the HR Services Department to ensure all expected results are achieved according to requirements. In this role, he/she is expected to be the subject matter expert of Compensation and Benefits Administration and Compensation Planning and Design. The HR Services role will be responsible for development, planning, implementation and management of all HR Services functions such as Local Compensation and Benefits Administration, Planning and Design, Remuneration Study, Employee Data System Management – HRIS, Employee Records Management – 201 Records, Payroll and Timekeeping Management that are supported and managed within the Human Resources at the Global Business Services Center.
Work is performed under general supervision of the Director for Human Resources. Directly supervises HR Services associates.
Responsibilities, Supporting Actions & End-Results
Major Responsibility: Compensation & Benefits
Manages the participation of the company in external salary and benefits surveys. Keeps abreast with best practices in compensation and benefits.
Conducts periodic review of Manila Center's compensation structure. Provides recommendations to ensure that total compensation structure is aligned with the company's compensation philosophy and strategy. Ensures internal equity and alignment with target market (comparing companies and market position).
Maintains job descriptions for all positions. Monitor revise job descriptions as the need arises.
Develops, recommends and implements policies, programs, processes and procedures related to compensation and benefits based on internal requirements and market data and research.
Coordinates with Global Compensation and benefits policies and ensures its consistent application of these policies to the Manila Site. Makes necessary recommendations if changes are necessary to suit local needs and legal compliance.
Oversees and manages the performance of the outsourcing partner –medical and life insurance, clinic etc.
Recognized subject matter expert with specialized knowledge in the function.
Major Responsibility: Payroll Management and Administration
Ensures the consistent application of all compensation and benefits policies and labor- related laws.
Oversees and manage in timely and accurate payroll administration.
Oversees and manages the performance of the outsourcing partner – payroll (and timekeeping if applicable).
Ensures the quick resolution of all payroll and benefits disputes and concerns of associates
Major Responsibility: Benefits Management and Administration
Ensures the consistent application of all benefits policies and labor- related laws.
Oversees and manage a timely and accurate benefits administration platform for both local and regulatory benefits while also overseeing the administration of company-sponsored benefits programs.
Effectively implement and maintain service for our associate various entitlements
Major Responsibility: Employee Data Systems and Records Management
Coordinate with US and Manila resource teams on the development and maintenance of HRIS platform for employee information management, Kronos for time and attendance management and payroll administration.
Ensures maintenance of complete, accurate and organized employee 201 file system.
Provides safeguards to ensure that company and employee data are maintained in strictest confidence.
Manages the development and delivery of required HR reports and analytics
Maintenance of accurate employee information. Accurate and timely HR reports are generated and submitted based on agreed timelines
Major Responsibility: Administrative Duties
Responsible for managing the activities performed by HR Services Team Members which includes the following:
Ensuring that SLA's and other objectives are met
Coaching of Team Leads and/or associates
Overseeing hiring, training/development of associates
Collaborating with GBS Leaders on strategic planning, optimization, business solutions and problem resolution
Recommending, implementing and working with the Human Resources team on process improvements
Maintaining business continuity plans and implementing headcount allocation within the team if necessary
Provides counseling to associates and people managers related to Compensation and Benefits topics.
Works with external vendors to develop, administer and design new or modify existing programs or systems.
Integrates functional strategies and develop objectives for departments, sub-functions and develops policies and procedures to support the functional structure within the scope of HR Services Department
Job Qualifications and Educational Requirement:
Bachelor's degree in either Business related courses
Minimum 8 – 10 years of progressive HR experience required; with five-year professional level
Compensation or Benefits and Payroll experience. Large corporate environment experience preferred.
Experience in dealing effectively with a variety of associate/management issues. Possess the ability to maintain strict confidentiality and demonstrate knowledge and understanding of employment law, policies and procedures is essential.
Must be comfortable working in a fast-paced, constantly evolving environment and exhibit excellent multi-tasking skills. Possess the ability to effectively coach managers and be well skilled in both oral and written communication is required.
Excellent teaming, interpersonal, negotiation, and analytical skills are required. Must demonstrate the ability to develop credibility with all levels of associates and management alike.
A working knowledge of developing and implementing new policies and procedures is preferred.
Must exhibit proactive qualities and be self-directed.
As an internal consultant, working directly on complex and strategic projects, this position requires a broad business perspective, encompassing a thorough understanding of business goals, vision and culture. Project management skills, detail orientation, a demonstrated responsiveness to a high volume of customers, and exceptional interpersonal flexibility is required.
Problems faced are difficult and often complex.
Influences others regarding policies, practices and procedures
- Assistant Manager / Manager
- Admin / HR
- General Management
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Business Process Outsourcing