Job Description

As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients' E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO

Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism

Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved

Ensure proper and timely escalation of issues to meet internal and external expectations

Identify opportunities and recommendations for continuous process improvement

Deliver service excellence and maximize customer service and satisfaction

Work with the external team to stay updated on product and service knowledge

Minimum Qualifications

WHAT WE'LL LIKE ABOUT YOU

YOU ARE...

Curious and authentic, just like us! #beboldr

An analytical and critical thinker, with an eye for even the most minute of details

Passionate about client satisfaction

Proactive and self-motivated

Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you're willing to share your skills and talents with the team.

Amenable to work on rotating shifts

YOU HAVE…

At least a bachelor's degree in any field you're passionate about!

6 months of customer service experience (may it be email, phone, or chat support)

Fresh Graduates are welcome to apply

Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications

Excellent verbal and written communication skills

An ability to understand and communicate complex ideas to customers, both verbally and in written form

Aptitude to quickly learn and navigate new technology, systems, and applications

Ability to accept feedback gracefully and with an open mind

Customer orientation and ability to adapt/respond to different types of characters