As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients' E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.
WHAT WILL YOU DO
Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
Ensure proper and timely escalation of issues to meet internal and external expectations
Identify opportunities and recommendations for continuous process improvement
Deliver service excellence and maximize customer service and satisfaction
Work with the external team to stay updated on product and service knowledge
WHAT WE'LL LIKE ABOUT YOU
Curious and authentic, just like us! #beboldr
An analytical and critical thinker, with an eye for even the most minute of details
Passionate about client satisfaction
Proactive and self-motivated
Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you're willing to share your skills and talents with the team.
Amenable to work on rotating shifts
At least a bachelor's degree in any field you're passionate about!
6 months of customer service experience (may it be email, phone, or chat support)
Fresh Graduates are welcome to apply
Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
Excellent verbal and written communication skills
An ability to understand and communicate complex ideas to customers, both verbally and in written form
Aptitude to quickly learn and navigate new technology, systems, and applications
Ability to accept feedback gracefully and with an open mind
Customer orientation and ability to adapt/respond to different types of characters
- Fresh Grad / < 1 Year...
- Sales / Marketing
- Customer Service /...
- Pasig City
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Business Process Outsourcing