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Job

 
Customer Care Associate
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Sales / Marketing
Location Taguig
Holiday Others
Work Hours 00:00 AM - 23:00 PM
Dress Code Casual
Language Tagalog / Filipino, English
Benefits SSS, Philhealth, HDMF, Other
No. of
Vacancy

SUMMARY:

The Customer Service Advisor acts as the primary point of contact for their assigned customers and is responsible for all account management and handling customers' transactions. The Customer Adviser is responsible for basic, moderate, and complex functions of customer service in placing customer orders, using computer based software, knowledge of internet and internet based programs, communicating verbally, via telephone, email and live chat with customers and potential customers with accuracy in a fast-paced environment. The Customer Service Adviser provides assistance and support to other customers and members of their Customer Service Team as well as the Customer Service Sales Team.

ESSENTIAL FUNCTIONS:

Customer Service Responsibilities

Answers calls, emails, chats and faxes in a professional, timely and appropriate manner.

Respond to customer inquiries

Research required information using available resources

Handle and resolve customer complaints

Provide customers with product and service information

Enter customer information

Process orders (Order entry)

Identify and escalate priority issues

Route calls, chats, emails and faxes to appropriate resource

Follow up customer calls, chats, emails when necessary

Effectively investigate/escalate and resolve customer complaints and issues

Performs all other duties as designated by Team lead.

Minimum Qualifications:

At least 2-3 years experience in customer service

Good communication skills in English

Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field.

Applicants must be willing to work in Taguig City.

Applicant must be willing to work in Night shift.

Preferably 2-4 Yrs Experienced Employees specializing in Customer Service or equivalent.

*Interested and qualified candidates may walk-in and apply, Monday to Friday anytime from 7AM to 1PM.

Address is 12F Three World Square Building, McKinley Hill, Taguig City.

Be part of a Global Business Services organization and the largest shared services hub for Ingram

Micro while enjoying the following benefits!

• Competitive compensation model

• HMO coverage upon hire

• Insurance coverage upon hire

• Same Gender & Domestic Partner eligibility for HMO coverage

• Parental HMO coverage up to 80 years of age

• Non-Taxable Allowance

• Performance-based Incentive Programs

• Night Differential

• 26 Personal Time Off / Vacation Days per year upon hire (pro-rated)

• Holiday Premiums

• All the usual government-supported leave benefits

• Free Shuttle Service

• Continuing Education Reimbursement

• Easy and Fast employee loan programs for financial support / emergency needs

• Best-in-class Employee Engagement Programs

• Employee PERKS and discount programs

• On-site 24/7 Clinic for Employees and Dependents

Job Features

Benefits:
  • SSS
Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Sales / Marketing
Secondary Job Role:
  • Call Center
Employment Type:
  • fulltime
Holiday:
  • Others
Work Location:
  • Taguig
Business Hours:
  • Open 12 AM
  • Close 11 PM
Dress Code:
  • Casual
Language:
  • Tagalog / Filipino
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Business Process Outsourcing

Company Features

Company Benefits:
  • Philhealth
  • HDMF