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Customer Advocate
P18,000~P27,000

Position Entry Level/ Fresh Graduate/ No Experience
Type Sales / Marketing
Location Pasig City
Holiday Others
Work Hours 08:00 AM - 17:00 PM
Dress Code Business
Language Tagalog / Filipino, English
Benefits 13 Month Pay, Leave with Pay, SSS, Philhealth, HDMF, Other
No. of
Vacancy

As a Customer Advocate, you will be responsible for interacting with customers to address inquiries and resolve complaints regarding the clients' products and services. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner.

WHAT WILL YOU DO
- Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism
- Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved
- Ensure proper and timely escalation of issues to meet internal and external expectations
- Identify opportunities and recommendations for continuous process improvement
- Deliver service excellence and maximize customer service and satisfaction
- Work with the external team to stay updated on product and service knowledge

WHAT WE'LL LIKE ABOUT YOU

YOU HAVE…
- At least a bachelor's degree in any field you're passionate about!
- with or without customer service / BPO experience (may it be email, phone, or chat support)
- Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications
- Excellent verbal and written communication skills
- An ability to understand and communicate complex ideas to customers, both verbally and in written form
- Aptitude to quickly learn and navigate new technology, systems, and applications
- Ability to accept feedback gracefully and with an open mind
- Customer orientation and ability to adapt/respond to different types of characters

Job Features

Benefits:
  • 13th Month Pay
  • Leave with Pay
  • SSS
Holiday:
  • Other
Position:
  • Fresh Grad / < 1 Year...
Primary Job Role:
  • Sales / Marketing
Secondary Job Role:
  • Call Center
Employment Type:
  • fulltime
Work Location:
  • Pasig City
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
  • Business
Language:
  • Tagalog / Filipino
  • English
Salary:
  • PHP 18,000 ~ 27,000
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
  • College Degree (Bachelor)
Certifications:
Categories:
  • Business Process Outsourcing

Company Features

Company Benefits:
  • Philhealth
  • HDMF

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