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Citrix Administrator
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Computer / IT
Location Taguig City
Holiday other,N/A
Work Hours 08:00 AM - 17:00 PM
Dress Code Others
Language English
Benefits Miscellaneous Allowance, Medical Support, Other
No. of
Vacancy

The Citrix specialist is accountable for installing, configuring, monitoring, troubleshooting and maintaining all servers running on a Windows/Intel Operating System to ensure optimal operation of servers and installed applications. The candidate handles assignments of a more complex nature and provides guidance and direction to the Monitoring / Incident Management teams.

This role requires an in-depth knowledge and background in Citrix technologies.

Tools for the Job

• Citrix (40%)

• Windows (30%)

• VMware (30%)

Job Responsibility (Day to Day)

• Assist with support of desktop/laptop management, servers and infrastructure applications including VDI, patch management.

• Provide assistance to Level 1 (monitoring team) as needed, including monitoring emails, working on incident or problem tickets, providing training/documentation.

• The candidate will get exposure to cross team/cross region collaboration across US and India.

• The position provides major change activities including weekend work. They will help to improve procedures and monitoring, and will work on process automation tasks / scripts.

• This position requires a high degree of teamwork. The ideal candidate will have a strong technical aptitude and a desire to learn and share knowledge about UNIX

• Ensures optimal performance and capacity management/reporting for the Citrix XenApp and XenDesktop infrastructure. Management of change and image creation/updating is critical to the success of the role.

Effectively manage applications in the Citrix XenApp and XenDesktop infrastructure and deliver them as a service to users anywhere.

• Ensures optimal performance of all Windows/Intel servers by proactively conducting ongoing performance monitoring and by tuning/adjusting as necessary.

• Ensure service performance meets or exceeds business expectations and is delivered in accordance with SLAs.

• Provides effective Level II Windows/Intel help desk support on a 24/7 basis by researching/analyzing issues/requests to determine server (hardware and software)/application related implications, effectively communicating with all impacted parties and by troubleshooting and resolving issues with a sense of urgency to minimize any system downtime.

• Create Knowledge Base articles of operational tasks to streamline support and empower first level support to resolve issues on a first call basis.

• Acts as a technical lead for implementation of new projects and ensures optimal server configurations.

Creates optimal server infrastructure in support of new applications by researching and recommending hardware/software technologies in support of application requirements.

• Effectively maintains all Windows/Intel systems by performing maintenance patching and application upgrades (including operating system and various applications) as needed.

• Enhances functionality of systems by developing and modifying scripts to automate system processes.

• Provides support to application developers/programmers by providing technical knowledge and guidance.

• Ensures server security integrity by reviewing and implementing server policies within the system.

• Hands on experience required on Service-Now, Remedy etc. tools. (ITIL framework preferred)

• Participate in 24/7 on-call support for the collaboration technology environment (P1, Major Incident Management).

Experience

• Experience in supporting solutions with high availability and real time monitoring. (CA Spectrum, Nimsoft or other monitoring specific applications)

• Knowledge of Microsoft system and application technologies and Active Directory.

• Experience installing and configuring thin client devices and security.

• Experience with Blade Servers and Storage products

• Prior experience with enterprise ticketing systems, such as Service Now

• 4+ years Systems Administration experience (Windows)

• Technical Writing and Documentation

Skills

• Experience using a Proven method for Compliance reporting.

• NetScaler MDX as well as SDX

• Understanding Citrix Printing Concepts

• App Assignment (User, Grp, OU)

• Platform design XA/XD

• Hypervisors – VMware and Hyper-V

• Bare Metal – Dell, HP and VCE vBlock

• Backup and Restore experience (HA for Virtual environment, EMC, NetApp)• Understanding and execution of ITIL framework (Especially; Problem, Change Management, RCA and RFC process and procedures)

• Should be well versed in communication (English, Written and Oral) and be able to co-ordinate efficiently with onsite sub-ordinates and direct in-line managers

• Provide excellent customer service to internal IT customers and application owners and users.

Job Features

Benefits:
  • Miscellaneous Allowance
  • Medical Support
Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Computer / IT
Secondary Job Role:
  • Network & System
Employment Type:
  • fulltime
Holiday:
  • N/A
Work Location:
  • Taguig City
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Business Process Outsourcing