Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Business Studies/Administration/Management or equivalent.
Required skill(s): MS Visio (Hard Requirement), MS Access, MS Excel, Data Warehouse, MS SQL Server.
At least 2 year(s) of working experience in the related field is required for this position preferable in a BPO Industry
Applicants must be willing to work in Taguig City.
Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent.
4 Full-Time position(s) available.
The Business Analyst – Productivity & Analysis, GSSC is responsible for collecting, organizing, and analyzing moderately complex to complex information to ensure the Shared Services Center (SSC) meets quality (i.e. Accuracy and Timeliness) SLAs, productivity and customer satisfaction goals.
This includes but not limited to:
Responsible for analyzing operational data to provide recommendations to SSC Operations team in an effort to help facilitate the decision making process in terms of staffing & scheduling.
Identifies areas for operational improvement with the primary focus on improving customer experience (internal & external) and productivity.
Develops and maintains reporting to align with GSSC Productivity & Analysis Objectives.
Center wide reporting (dashboard, SLA's, scorecards, various other reporting)
Assists in the development, socializing, implementation, and execution of the Operational Reporting in the SSC.
Collaborates with Business Leaders on tactical planning, productivity optimization, business solutions and problem resolution.
Interacts daily with Operations team to ensure continuity of support.
Works with Global Quality and Productivity Team to prioritize projects, ensure standardization, and share best practices.
- Junior Level/ 0-2 Years...
- Admin / HR
- Other Categories
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Business Process Outsourcing