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Analyst Operations
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Admin / HR
Location Quezon City
Holiday N/A
Work Hours 08:00 AM - 17:00 PM
Dress Code Others
Language English
Benefits Other
No. of
Vacancy

Job Description:

The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You'll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.

Roles & Responsibilities

· Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.

· Efficiently gather complete information to access and fulfill customer needs

· Proactively educate the customer on preventive measures to avoid raising similar queries in future.

· Offer a win – win proposition while adhering to Client company policy

· Communicate effectively and professionally with internal and external customers to resolve questions and issues.

· Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.

Qualifications

Job Qualifications:

· College Graduate/Highschool Graduate

· Must have a valid visa

· Good Communication Skills

· Experience with the BPO industry/customer service is a plus

Job Features

Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Admin / HR
Secondary Job Role:
  • Other Categories
Employment Type:
  • fulltime
Benefits:
  • Upon Interview
Holiday:
  • N/A
Work Location:
  • Quezon City
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Business Process Outsourcing

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