The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You'll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.
Roles & Responsibilities
· Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
· Efficiently gather complete information to access and fulfill customer needs
· Proactively educate the customer on preventive measures to avoid raising similar queries in future.
· Offer a win – win proposition while adhering to Client company policy
· Communicate effectively and professionally with internal and external customers to resolve questions and issues.
· Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer's experience.
· College Graduate/Highschool Graduate
· Must have a valid visa
· Good Communication Skills
· Experience with the BPO industry/customer service is a plus
- Junior Level/ 0-2 Years...
- Admin / HR
- Other Categories
- Upon Interview
- Quezon City
- Open 8 AM
- Close 5 PM
- Business Process Outsourcing
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