Be the Performer!

Be the expert on FWD's Life and Investment products, processes, and policies

Handle inbound and outbound queries from existing and prospective clients

Provide exceptional complaint handling and promote customer retention.

Be organized and efficiently manages time in daily tasks.

Achieve outstanding customer satisfaction ratings.

Be the Collaborator!

College graduate of any Bachelor's Degree

With minimum of 2 years experience in Life Insurance and Investment

Strong knowledge of VUL products

Experience in a client service oriented role would be highly regarded

Knowledge of customer service concepts and techniques

Ability to multi task and adapt to any situations

Good interpersonal and organizational skills

Excellent English communication skills

Outstanding record of attendance and punctuality

Amenable to working on a night shift, and during operational exigencies.

Willing to work in Bonifacio Global City, Taguig