It's your responsibility to ensure we treat every new and existing customer as GOLD and action all inquiries within agreed SLA's delivering an amazing customer experience from first to last touch point.
Fostering a high-performance team culture by leading a team of Customer Connect Executives
Providing ongoing coaching and mentoring to the team, inspiring them to achieve successful outcomes for every customer.
Ensuring clear compliance and call quality frameworks are in place and adhered too at the highest level, whilst constantly looking for new ways to improve the overall customer experience.
Assist in the developing workforce planning strategies and initiatives.
Providing daily customer insights and reporting to the CX Leadership Team on team performance to ensure company objectives are met or exceeded.
Be the Collaborator!
College graduate of any Bachelor's Degree
With minimum of 5 years-experience in Life Insurance and Investment background.
Must have an extensive experience in Contact Centre supervisory experience specifically in a customer focused organization
Excellent organization and planning skills with high attention to detail.
Great problem solver with the ability to think quickly.
Excellent verbal and written communication skills
Demonstrated experience managing a team through significant change
Advanced dispute resolution skills
Experience with Avaya and Microsoft Dynamics systems, such as CRMs, IVRs, Call Recording and Contact Centre Systems is vital.
You should be amenable to working flexible hours, and during operational exigencies.
You should be willing to work at Bonifacio Global City, Taguig.
- Lead / Supervisor
- Admin / HR
- General Management
- Taguig City
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Life Insurance