RESPONSIBILITIES

Support and assist clients in the documentation and processing of requirements

Maintain up-to-date database and progress of UTP's clients through a systematic and efficient work structure

Participate and support orientations, hiring events, pre-departure orientation seminars, and other official events

Develop and maintain positive relationships with clients

Ensure the timely & accurate submission of reports, revert to client inquiries, and manage crisis efficiently

Oversee proper information and communication with the Accounts Team and Management with regard to UTP's clients' progress, concerns, and issues

Report quarterly and present analysis of client satisfaction with regard to the application process.

QUALIFICATIONS

A graduate of a four-year course related to Communications, Marketing, Business, Research, or Operations Management

Ability to juggle multiple projects with superb accuracy

Strong administrative skills

Exceptional customer service skills: over the phone and in person, with our clients and internal departments

Strong sense of urgency and problem-solving skills

Adept at multitasking and can work with minimal supervision

Excellent communication skills, both written and verbal

Must be patient by nature and like dealing and talking with people, especially students

Having a great sense of humor is a plus.