Under limited supervision, exercising some judgment in applications, responsible for exceeding customer/sales force needs and wants by providing product, pricing, delivery, parts information, and entering/invoicing orders.
Duty 1: Order Management
Enters Data/Order/Items into Business System
Generates/Send Customer Order Acknowledgement
Requests for Credit notes for product returns; incorrect billing/charges; data-entry errors
Coordinates with Factory personnel/reps, Inside Sales and Customer Support Teams to monitor the status of RFQs, orders, buyouts, shipment Holds, Shipment Status, and Inspections
Checks for Completeness of Commercial Requirements for Tier 0 Orders.
Notifies Customer of Promise Delivery Date
Provides Shipment Confirmation to Customers
Generates, Uploads and Forwards Invoices (Business Systems/Customers).
Records New Customers
Saves/Uploads/Archives Communication Records (Filenet, OCM, GMS, CRM, Shared Folders, SharePoint)
Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.)
Acknowledges receipt of customer emails/POs/RFQs. Updates order/quote records/data/status in Business System
Verifies New Customer accounts and works with Customer Vendor Data Hub team for creation of accounts in the business systems
- Junior Level/ 0-2 Years...
- Admin / HR
- Other Categories
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Electrical Installation...