Provides Customer Service through processing of incoming orders received via fax and email.
Responsible for the preliminary review of purchase orders to ensure accuracy and completeness of order information before processing and entering the data into the ERP system. Orders can be received from Distribution Partners and various type of customers.
Conducts preliminary review of all incoming orders and checks for completeness and accuracy of order information.
Enters order information into the ERP system
Responsible for validating special net pricing as evidenced by a mismatch to the database, via web-based Net Pricing Application.
Verifies acceptable payment terms.
Ensures that all orders are well accounted for to avoid missing orders.
Coordinates with Regional Sales Offices, distribution partners and customers to address data inconsistencies.
Be able to support Customer Service functions such as Phone, Email, and Public Internet.
Performs other duties and responsibilities as assigned.
Graduate of any 4-year course Specific Knowledge:
Intermediate to Advanced MS Office Application – MS Outlook and Excel
Applicable business processes & system tools - (Oracle Business Systems; FileNet; eDocs; SharePoint; Buttons)
- Junior Level/ 0-2 Years...
- Sales / Marketing
- Customer Service /...
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Electrical Installation...