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Mandarin speaking IT Helpdesk
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Computer / IT
Location Pasig
Holiday Others
Work Hours 08:00 AM - 17:00 PM
Dress Code Business
Language English
Benefits SSS, Philhealth, HDMF, Other
No. of
Vacancy

Description

This role is responsible for the basic Service Desk task but work is closely supervised such as but not limited

to password reset, receiving calls, answering emails and ticket logging using the request fulfillment and

incident management processes in line with the Service Desk Objectives. Analyze issue and provide basic IT

Technical Support for a community of approximately 50,000 Emerson Employees

Responsibilities

- Handle e-mails within IT Service Desk Queues and open incidents/requests based on the information

gathered from customers.

- Provide first level technical support by responding to queries over the phone or email.

- Limited use and/or application of Service Desk procedures, processes and concepts with close supervision.

- Monitor own dormant tickets assigned to the Service Desk Queues and provide necessary action for

completion or escalating to the correct workgroup.

- Accurately document the details of request or issue raised by user including the troubleshooting steps

performed in the ticket.

- Creates a positive customer support experience through handling concerns in a highly professional manner.

- Adheres to the organization's internal policies and procedures including shifting schedule and proper state

usage in ININ.

- Achieve the targets set based on the standard KPI.

- Follow specific detailed instructions.

- Follow-up with customer to gain additional information or required document.

- Utilize the Knowledge Management Tool in HP Service Manager to respond accurately and effectively to

requests or issues.

- Performs other duties as assigned. Requirements

Education: BS Computer Engineering/ Information Technology

Must be proficient in both English and Mandarin

Specific Knowledge & Skills

Demonstrated basic knowledge and experience of the following platform/technology:

Windows Operating System (Microsoft Active Directory, Microsoft Windows 2003 or higher)

MS Office Products

Hp Service Manager

Local Area, Wide Area and Wireless Networks

Job Features

Benefits:
  • SSS
Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Computer / IT
Secondary Job Role:
  • Other Categories
Employment Type:
  • fulltime
Holiday:
  • Others
Work Location:
  • Pasig
Business Hours:
  • Open 8 AM
  • Close 5 PM
Dress Code:
  • Business
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Electrical Installation...

Company Features

Company Benefits:
  • Philhealth
  • HDMF