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Job

 
Customer Service (Quezon City)
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Sales / Marketing
Location Quezon City
Holiday Others
Work Hours 00:00 AM - 23:00 PM
Dress Code Casual
Language English
Benefits SSS, Philhealth, HDMF, Other
No. of
Vacancy

Description

To perform basic support function to professionally handle and process alarms, inbound calls, service requests, including but not limited to: troubleshooting, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24/7 department operations.

Provide service and support to Emerson Retail Solution Customers, internal and external to the Organization.

Responsibilities

The position is responsible for proactively serving the customer with a standard of excellence. This includes all aspects of service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support alarm monitoring, inbound call handling & dispatch, and any other service support required by Emerson Retail Solutions

Additional Information

• Record his/her activity logs including transactions in MSS in the team's assigned logging tool/system

• Other functions that may arise

Requirements

• Graduate of 4-year degree or vocational course

• Excellent English communication skills convey information clearly and effectively both written and oral.

• Willing to work on shifting operations which may include weekends with scheduled day off, to support the assigned business and customers.

• Willing to work in QC and on a shifting schedule (day, mid, night)

Job Features

Benefits:
  • SSS
Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Sales / Marketing
Secondary Job Role:
  • Customer Service /...
Employment Type:
  • fulltime
Holiday:
  • Others
Work Location:
  • Quezon City
Business Hours:
  • Open 12 AM
  • Close 11 PM
Dress Code:
  • Casual
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Electrical Installation...

Company Features

Company Benefits:
  • Philhealth
  • HDMF