Description

This position will provide 24/7, rapid, global and outstanding customer care experience as Emerson's front line representative. This role is vital in shaping customer's impression on Emerson, as one company; it's mission and core values.

Responsibilities

Primarily responsible in handling escalated customer contact inquiries, provide appropriate resolution or bridge customers to the right contact in Emerson, through customer's preferred and available communication channels (calls, emails and live chat).

Will also support and drive Global Customer Care projects and initiatives, including continuous improvement to ensure Emerson continues to meet and exceed customer's expectations.

Target 3 key tasks - Customer Transaction Management; Reporting and Analytics; and Operations

Support

Requirements

Any 4-year or 5-year management or business courses

With at least 3 years working experience in a contact center environment, handling global customers and multiple channels (call, email and chat).

Knowledge on MS Applications (i.e. PPT, EXE) to articulate data analysis and presentation.

With experience handling/managing small/big projects (a must).

Excellent command in English (Oral and Written).