Handle calls on our Automated Call Distribution Call Center for all EGS Brands (Appleton, OZ Gedney, McGill, EasyHeat and Nelson Firestop & Heat Trace)
Non-peak season: average 60-80 calls per day
Peak season: average 80-100 calls per day
Handles email inquiries for all EGS Brands (Appleton, OZ Gedney, McGill, SolaHD) including our specialty brands such as EasyHeat and Nelson Firestop & Heat Trace
Non-peak season: average 25-30 email messages per day
Peak season: average 40-50 email messages per day
Resolves customer's phone/email/faxed inquiries regarding products' Price and Availability, Lead Time and Delivery information, Order Status, Expediting Orders, Shipment information by providing Proof of Deliveries, copy of Packing Slips and Invoices, Processing of missing, misread or incomplete purchase orders.
Provides General Account and Product Information and Basic Technical Support for EasyHeat and Nelson Firestop & Heat Trace Products. Responsible in processing shipping disputes including, but not limited to, replacement orders for missed or incorrect shipments, Quality Issues, Credit Requests, Facilitates Return Requests and Freight Claim filing.
Process orders (i.e orders received thru ACD, replacement orders, backup order entry etc.)
Weekly review of key accounts to analyze and determine shipping expectations and open order in dollars.
Provides and handles Certificate requests for customers such as Certificate of Compliance, Certificate of Origin, ROHS, etc.
Expedites valid orders and provide updates to the customers.
Serves a main point of contact between EGS and customers/agency sales representatives and Sales Managers
Provides mentoring and coaching to other team members as the Subject Matter Expert all EGS
Processes and EGS Brands (Appleton, McGill, O-Z/Gedney and SolaHD) including our specialty brands EasyHeat, Nelson Firestop & Heat Trace and/or Enclosures and Controls.
4 Years College Degree
3 years work experience
Strong Business to Business background
International / English Speaking customer service interaction
Excellent written and verbal communication skills
Most recent experience is with a B2B company
Email/Order Entry/Data Management experience
Strong Interpersonal Relationship
Specific skills required
Keyboard skills (45 wpm)
PC literate (e-mail, Windows, Word)
Excellent organizational skills
Accuracy and attention to detail
Strong interpersonal skills
Well organized, able to handle multiple tasks, ability to shift priorities
Can handle high stress and work in a very fast paced environment
- Junior Level/ 0-2 Years...
- Sales / Marketing
- Customer Service /...
- Open 12 AM
- Close 11 PM
- Electrical Installation...