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Job

 
Customer Care Representative
Please Inquire

Position Junior Level/ 0-2 Years Experience Employees
Type Sales / Marketing
Location Pasig
Holiday Others
Work Hours 00:00 AM - 23:00 PM
Dress Code Casual
Language English
Benefits SSS, Philhealth, HDMF, Other
No. of
Vacancy

Responsibilities:

Handle calls on our Automated Call Distribution Call Center for all EGS Brands (Appleton, OZ Gedney, McGill, EasyHeat and Nelson Firestop & Heat Trace)

Non-peak season: average 60-80 calls per day

Peak season: average 80-100 calls per day

Handles email inquiries for all EGS Brands (Appleton, OZ Gedney, McGill, SolaHD) including our specialty brands such as EasyHeat and Nelson Firestop & Heat Trace

Non-peak season: average 25-30 email messages per day

Peak season: average 40-50 email messages per day

Resolves customer's phone/email/faxed inquiries regarding products' Price and Availability, Lead Time and Delivery information, Order Status, Expediting Orders, Shipment information by providing Proof of Deliveries, copy of Packing Slips and Invoices, Processing of missing, misread or incomplete purchase orders.

Provides General Account and Product Information and Basic Technical Support for EasyHeat and Nelson Firestop & Heat Trace Products. Responsible in processing shipping disputes including, but not limited to, replacement orders for missed or incorrect shipments, Quality Issues, Credit Requests, Facilitates Return Requests and Freight Claim filing.

Process orders (i.e orders received thru ACD, replacement orders, backup order entry etc.)

Weekly review of key accounts to analyze and determine shipping expectations and open order in dollars.

Provides and handles Certificate requests for customers such as Certificate of Compliance, Certificate of Origin, ROHS, etc.

Expedites valid orders and provide updates to the customers.

Serves a main point of contact between EGS and customers/agency sales representatives and Sales Managers

Provides mentoring and coaching to other team members as the Subject Matter Expert all EGS

Processes and EGS Brands (Appleton, McGill, O-Z/Gedney and SolaHD) including our specialty brands EasyHeat, Nelson Firestop & Heat Trace and/or Enclosures and Controls.

Requirements

4 Years College Degree

3 years work experience

Required

Strong Business to Business background

International / English Speaking customer service interaction

Excellent written and verbal communication skills

Preferred

Most recent experience is with a B2B company

Email/Order Entry/Data Management experience

Strong Interpersonal Relationship

Specific skills required

Keyboard skills (45 wpm)

PC literate (e-mail, Windows, Word)

Excellent organizational skills

Accuracy and attention to detail

Strong interpersonal skills

Well organized, able to handle multiple tasks, ability to shift priorities

Can handle high stress and work in a very fast paced environment

Job Features

Benefits:
  • SSS
Position:
  • Junior Level/ 0-2 Years...
Primary Job Role:
  • Sales / Marketing
Secondary Job Role:
  • Customer Service /...
Employment Type:
  • fulltime
Holiday:
  • Others
Work Location:
  • Pasig
Business Hours:
  • Open 12 AM
  • Close 11 PM
Dress Code:
  • Casual
Language:
  • English
Salary:
Age:
Gender:
Minimum Year of Experience:
Field of Study:
Education Level:
Certifications:
Categories:
  • Electrical Installation...

Company Features

Company Benefits:
  • Philhealth
  • HDMF