Brief Job Description
To provide as technical sales and application support to Rosemount Customer Central - in generating proposal for project requests
To provide Technical Support and act as a resource person to Project Engineers, Inside Sales Representatives
To attend to technical inquiries that may not require quotation
Detailed Job Responsibilities
Duty: Proposal / Quotation Management
Customer Transaction Management
Creates, monitors, prioritizes and updates CRM requests
Check and extracts customer-specific information from business systems
Coordinates with other teams/support to complete the request of customers (e.g. WFC, PCS, Drawings)
Submits Request for Address Book set-up
Updates order/quote records/data/status in Business System (e.g. CRM tasks, communication records in Shared Folders)
Product Information and Application Support
Identify customer documentation requirements and specifications.
Reviews customer data and documentation requirements (type, format, copies) against factory standard
Validates and calibrates information in the business system/tools and technical references
Validates correctness and applicability of non-standard product (with special or buy/resale) provided / recommended by appropriate support group
Reviews configuration datasheet and validates against customer requirements Performs preliminary system-aided product sizing, performance, and structural integrity calculations and provides corresponding files and reports as required.
Identifies product suitable to replace an obsolete or competitor's unit based on sizing or information from the old product
Analyses customer requirements and provides recommended product features and build model.
Resolves product model code conflicts and application concerns through clarification with product specialists, product configuration team, and/or other support groups
Escalates product model code setup requests to product configuration solutions team
Recommends, validates, and applies listed non-standard products and product options through coordination with product specialists and/or other support groups
Escalates request for non-standard product quotations to product specials specialists and sales teams
Requests product quotations from other Rosemount groups (Mobrey, Magtech, etc.) as part of project agreement
Reviews, validates, and incorporates non-standard product model codes, specifications, and pricing into Rosemount product proposal through coordination with product specials specialist, product configuration, and pricing teams
Reviews completeness customer data and documentation requirements.
Quote and Proposal Creation
Creates, reviews, and revises product, documentation, and services proposal for projects Tier 2 and above
Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system
Generates new or revised proposal
Provides product lead time based on system data (standard product lead time)
Validates and calculates pricing using system tools
Obtains and applies non-standard product, document, and service pricing through coordination with supplier, factory, and/or other support groups
Obtains and provides lead time for non-standard product through coordination with supplier, factory, and/or other support group
Calculates documentation/service cost and fills out document/service quote form as part of proposal
Prepares Clarification, Deviation and Assumption List.
Verifies and applies pricing based on project agreement
Reviews individual instrument specifications / requirements and selects appropriate model code and service offering. All products are based on current product offerings and service offering.
Builds product model string based on customer requirements for 1-3 types of technology. System aided tool is used for the final model built.
Offers alternative solutions for discrepancies between customer-provided model code and specified requirements
Must be a bachelor's degree holder in Chemical, Mechanical or Instrumentation and Control Engineering
Must have at least 1.5 years of related work experience
Must be amenable to work in Quezon City on a night shift schedule
- Junior Level/ 0-2 Years...
- Engineering / Sciences
- Quezon City
- Open 8 AM
- Close 5 PM
- Tagalog / Filipino
- Electrical Installation...