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Report regularly any issues concerning the Scholarship Program, scholars in special situations, and inconsistency in monitoring reports Record and report regularly on the health and home situation of scholars Liaise with local government, medical, and emergency officials for the benefit of the scholars Create a calendar of community events and report on whether AMV should be involved and what impact there might be on the scholars Investigate legal and government issues that concern the scholars and their immediate families Coordinate with the scholarship coordinator to accomplish tasks and retrieve documents Recruit and coordinate with tutors for the scholars Provide constructive support and creative inputs regarding AMV programs and oversight Build a network with NGOs local to Baseco and Tondo that focus on youth development and education Introduce AMV and give orientation to volunteers during field trips or activities Lead Parent Meetings in coordination with the scholarship coordinator Assist in the finalization of monitoring reports and other organization reports. Report to the AMV Board of Trustees on a per-needed basis Implement activities and report on impact on the scholars.​
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Job Description As a Customer Advocate, you will be responsible for interacting thru Email and Chat with the buyer and/or seller to address inquiries and resolve complaints on the clients’ E-commerce Platform. In this position, you will collaborate with the internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner. WHAT WILL YOU DO Interact with buyer and/or seller to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved Ensure proper and timely escalation of issues to meet internal and external expectations Identify opportunities and recommendations for continuous process improvement Deliver service excellence and maximize customer service and satisfaction Work with the external team to stay updated on product and service knowledge Minimum Qualifications WHAT WE’LL LIKE ABOUT YOU YOU ARE... Curious and authentic, just like us! #beboldr An analytical and critical thinker, with an eye for even the most minute of details Passionate about client satisfaction Proactive and self-motivated Strongly interested in learning new ideas, processes, and unique requirements. On top of that, you’re willing to share your skills and talents with the team. Amenable to work on rotating shifts YOU HAVE… At least a bachelor’s degree in any field you’re passionate about! 6 months of customer service experience (may it be email, phone, or chat support) Fresh Graduates are welcome to apply Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications Excellent verbal and written communication skills An ability to understand and communicate complex ideas to customers, both verbally and in written form Aptitude to quickly learn and navigate new technology, systems, and applications Ability to accept feedback gracefully and with an open mind Customer orientation and ability to adapt/respond to different types of characters
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Job Description We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic. What will you do Perform basic to intermediate data checks Acquire data from primary or secondary data sources and maintain databases Develop, produce and analyze reports from existing systems and make informed recommendations from the data gathered. Perform the documentation of related tasks for particular projects or projects in general Help Team Captain to develop new strategies to enhance efficiency of data gathering and process documentation. Assist with detailed analyses of data and evaluate the information for use of Operations. Minimum Qualifications What we'll like about you You Are… Curious and authentic, just like us! #beboldr Passionate about learning and developing relationships with clients Analytical and a problem solver Strong English Communicator - both written and oral Able to multitask and prioritize Adaptable to change and attentive to detail Able to work well in a team environment Able to reduce frustration on heated topics by listening and being solutions-oriented Fluent and articulate with strong writing and clear presentation abilities - persuasive but empathetic Able to handle conflict and pressure, to set priorities and abide by them, and to consistently maintain a positive client service image under difficult conditions. Amenable to work on night shifts/shifting schedule. You Have… Bachelor's/College Degree in any field you’re passionate about! Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy The ability to write comprehensive reports Strong verbal and written communication skills Experience in using CRM and other similar applications or tools Intermediate skills in cloud-based applications such as Google Drive, Google Sheets, Google Docs and MS Office applications An analytical mind and inclination for problem-solving.
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Job Description As a Data Services Associate, you are responsible for executing projects of varying nature -- from as simple as data entry and mining, to as complex as to lead generation, content moderation, and analytics and reporting. The role will require keen attention to detail while maintaining quality and productivity at defined proficiency levels. You will be working with different tools and databases to gather, organize, and interpret data. This requires an aptitude to quickly learn new processes. Execute projects assigned by team lead while ensuring defined quality and productivity targets are met Identify opportunities to enhance new and/or existing processes as they arise Report deficiencies in processes or tools during project execution to ensure timely completion of projects Minimum Qualifications WHAT WE’LL LIKE ABOUT YOU YOU ARE… Curious and authentic, just like us! #BeBoldr Able to multitask and prioritize Adaptable to change and attentive to even the most minute of details Able to work well in a team environment Proactive and self-motivated Strongly interested in learning new ideas, processes, and unique requirements Able to accept feedback gracefully YOU HAVE… Bachelor's / College Degree in any field you’re passionate about! Previous experience in a related field is a plus Experience in using CRM and other similar applications or tools Typing speed of 60 words per minute or higher Basic knowledge of cloud-based applications such as Google Drive, Google Sheets, Google Docs, and MS Office applications
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Job Description A Million Voices Philippines (AMV) Inc. is an NGO that grants comprehensive scholarships to teenagers living in Baseco. These scholarships provide for safe transportation to and from the school, nutritious school meals, and school supplies to ensure academic success. Our two primary partners have also empowered the organization with support for a dozen other programs to foster personal and professional development in the scholars. Our organization is proud of our scholars’ achievements, having finished the last academic year with 86% grading average with near perfect attendance over 203 days. AMV is looking for an Executive Director who can sustain these achievements and help advance the organization forward. The Executive Director will act as the official spokesperson for the organization, manage and hire personnel, execute contracts, oversee project implementation, and report and liaise with both donors and the Board of Trustees. Minimum Qualifications Qualifications: Passionate about youth development and education Strong coaching and management experience with small teams Love data and transforming it into concise reports Enjoy fundraising and connecting with local and international donors Able to see the big picture and anticipate issues down the road Possess an active license in Social Worker Formerly an educator or worked in education administration Experience with NGO management Must be fluent in Tagalog and English Must possess a university degree
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Job Description As an Instructional Designer, you will be responsible for producing and developing materials for Learning and Development. Specifically, you will develop training materials to ensure quality delivery of services. You will do this by researching, preparing, collecting, reviewing, implementing, and testing out training resources. Most of all, you are expected to produce and develop training materials that are in line with Boldr’s culture, mission and vision, and core values. What will you do Assess internal and external client operations to determine the need for training support Develop and implement training curricula in line with established key performance indicators and after consultation with stakeholders Evaluate training outcomes for positive performance and execute corrective measures as necessary Devise assessments to qualify recruits and trainees for Boldr operations Regularly research new and innovative training methods and resources, and update manuals and programs as needed Provide support to colleagues in the production, instruction, and revision of learning resources Minimum Qualifications What we'll like about you You are… Curious and authentic, just like us! #beboldr Proactive and highly self-motivated Able to pay attention to details, while still keeping our long-term vision in mind Able to adapt to change and learn quickly Has a passion for learning A team player who can communicate with ease and gives and receives feedback with grace A strong collaborator, capable of working with different individuals and teams Able to facilitate training (ideal) Organized and has the ability to handle multiple assignments Creative and solutions oriented You have… Teaching or training background Experience in working with training tools, such as Moodle, Articulate, Captivate, etc. (ideal) Passion for using and learning technology Great communication skills (verbal and written) An attitude that is always willing to provide help and support. Lesson and curriculum planning skills Knowledge of learning theories and instructional design models (ideal)
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Job Description As a Retention Specialist, you will be an ambassador of the client’s product and services by endorsing different services to customers and retaining their subscription. You will be interacting with them to address inquiries and resolve complaints. In this position, you will collaborate with internal and external teams in handling the needs of the customer to provide excellent customer service in a timely and professional manner. WHAT YOU WILL DO Customer Service Interact with customers to provide and process accurate, valid, and complete information with the highest degree of empathy, courtesy, and professionalism Perform problem tracking and ensure that issues are properly documented, prioritized, tracked, and resolved Deliver service excellence and maximize customer service and satisfaction Customer Retention Recommend and sell a variety of services and products to customers Probe and discover the needs of the customer and recommend the appropriate service Quality and Excellence Management Ensure proper and timely escalation of issues to meet internal and external expectations Identify opportunities and recommendations for continuous process improvement Work with the external team to stay updated on product and service knowledge Minimum Qualifications YOU HAVE… At least 2 years of college undergraduate degree At least 1 year of BPO (Customer Service and Sales) experience Basic knowledge of cloud-based applications (Google Drive, Google Sheets, Google Docs) and MS Office applications Excellent verbal and written communication skills An ability to understand and communicate complex ideas to customers, both verbally and in written form Aptitude to quickly learn and navigate new technology, systems, and applications Ability to accept feedback gracefully and with an open mind Customer orientation and ability to adapt/respond to different types of characters
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Job Description As the UI/UX Designer, you will support us with a whole gamut of visual assets. As a young Company, Boldr is establishing its presence online and this is where your talents will be instrumental. Your mission is to fashion graphic designs that will express our purpose, values, and unique culture. We're looking for a passionate and energetic person who has an eye for design, typography, and layouts and can create stunning visual stories that will help people engage with Boldr as a brand in the digital marketing space. Minimum Qualifications WHAT WILL YOU DO Execute on design projects and be comfortable making visual design decisions. Build out all of the screens of an application (mobile, tablet, and desktop). Create a "one-pager" design and templates for sales materials. YOU HAVE… At least 3 years of experience in Visual and/or UI design. Bachelor's/College degree in a 4-year course, preferably Fine Arts, Multimedia Arts, Information Technology or any related field you’re passionate about! Extensive experience with UI/UX design: Sketch (most important), Figma, Adobe XD, Adobe Illustrator, Adobe Photoshop. Illustration design: Sketch, Adobe Illustrator, Adobe Photoshop Animation/Prototyping: Principle, Framer, Adobe After Effects Experience with setting creative direction and producing highly engaging designs An eye for detail and a strong working knowledge of design-related applications High energy and a positive attitude
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