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Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology or equivalent. Required skill(s): strong knowledge of it products, excellent communication and leadership skills Proven track record in customer service, effective marketing strategies and empl. At least 2 year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employees specializing in IT/Computer - Software or equivalent. Amenable to work at Cebu City Full-Time position(s) available.
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The Associate Sales Rep is responsible for all account management, selling activities, sales goal achievement, as well as handling customers’ transactions. The Associate Sales Rep is responsible for basic to moderate functions of Order Management with speed and accuracy in a fast-paced environment. The Associate Sales Rep provides assistance and support to other customers and members of their Sales Team. ESSENTIAL FUNCTIONS: 1. Selling and Customer Support Activities Percent of time spent in this area: 60% Achievement of sales goals and metrics Contributes to team achievement of service metrics and all team sales goals. Manages all calls in a professional, timely and appropriate manner. Answers incoming customer calls, emails, or fax to fulfill requests for information and resolution of issues or sales inputs within the defined SLA. Actively calls out to assigned customers to inquire about additional sales opportunities that have not yet been given to Ingram Micro. Should opportunities be uncovered, the Sales Coordinator is to ask the customer for the additional business. Probes for add on/solution selling opportunities during customer engagement conversations. Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into IMTellitrack Follow up on product backorders and maintain queue management (HOTS, DOLS, etc). Configures components to identify or clarify basic to moderate customer solutions Completes outbound calls to customer base and/or e-mail communications to existing or prospective customers on company initiatives such as: standard outcall campaigns, event recruitment, or vendor leads. Advises resellers of appropriate programs (IM or Vendor) applicable to their business needs. Advises and recommend on product options, add-ons and solutions best suited for customer and their end users. Maintains and applies product/vendor knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities. Resolves and/or routes cost-override issues and requests. Manages relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partnership Meets / exceeds customer’s call objectives Is key contact in assigned customers’ relationship with Ingram Micro. Provide price and availability information within defined guidelines Answers incoming customer calls, e-mails, or fax to fulfill requests for information and resolution of issues or sales inputs within the defined SLA. Researches and provides quoting information by utilizing such tools as Excel and IMTellitrack. Submits, tracks, and escalates bids/quotes from customers Resolves and/or routes credit related issues Troubleshoots and, when necessary, escalates advanced issues and orders to appropriate management Effectively investigate/escalate and resolve customer complaints and issues. 2. Order management and transaction activities Percent of time spent in this area: 30% All transactions performed accurately and meeting departmental SLAs Enters orders into system pursuant to individual order characteristic requirements. Orders may be received via e-mail, fax, EDI, telephone, or other relevant sources. Manages electronic orders by auditing orders for completion and accuracy 3. Training Percent of time spent in this area: 5% Attends all required trainings and displays appropriate knowledge of materials •ttends sales/vendor training and, when appropriate, lunch and learns and vendor fairs to build and apply knowledge of technology, services, and overall distribution. 4. Miscellaneous activities Percent of time spent in this area: 5% Performs all administrative requests as directed Assists sales team with administrative duties as assigned. Performs all other duties as designated by Team lead Maintains correct SP notes, contact files, price files, and other files of pertinent account information/vendor documents. Performs ongoing maintenance of Customer Profiles for assigned customer base. JOB QUALIFICATIONS: AA degree or 2 years of University education required BA/4 year degree preferred Minimum of three year previous sales/customer service experience, preferably in a related industry OR a minimum of one year experience within Ingram Micro A. Knowledge of: Professional, effective telephone techniques and customer care Proven understanding of Ingram Micro programs and services B. Skill in: Personal computing or keyboarding/data entry Moderate knowledge of Excel required Excellent communication skills: written and verbal required Strong organizational skills also required Basic sales and negotiation skills required C. Ability to: Multi-task Responds to rapid change Perform duties with accuracy and with a strong degree of urgency Prioritize and perform work with detailed supervision Work on graveyard shift
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Candidate must be agraduate of any 4 years Business course With more than 5 years extensive sales experience in managerial capacity Handling Sales Forecast, Quotation and Cost Control, Collection of Receivables and Customer Relation With expertise in B2B and Business solutions Has proven good sales track record; Possess good leadership skills and superior critical thinking
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Detailed Job Responsibilities Duty 1: Proposal / Quotation Management Commercial Review Reviews Terms for any deviation from the standard terms and conditions from Emerson Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group Escalates ITC (International Trade and Compliance) issues. Engineering Review Validates and calibrates information in the business system/tools and technical references Reviews configuration datasheet and validates against customer requirements Performs automated sizing and calculation to validate proper use of the equipment. Evaluates customer requirements based on product features and offerings and provides the correct product license is required. Analyses customer requirements and provides recommended product features and build model. Performs manual sizing and specification review for the selection of the proper unit for standard products. Validates the Model Number in the business system/tool (Toolkit): code requirements, special requirements, assembly codes Coordinates with suppliers to determine the part numbers of buyout products Participates in project scoping for a specific project- probe questions re the impact of the project and provide input during the meeting. Attends scope reviews to learn what the project request is all about Escalates requests for model creation to the proper support group Escalates requests to Tool Administrator for systemsrelated concerns Validates dispute Escalates model configuration issues to product configuration solutions team Builds product model string based on customer requirements without system aided tools. Product and Application Support Provides product specification information that the customer needs Relay basic configuration information to ensure proper operation of the installed equipment. Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations Explains product specification and product features to customers Proposal Creation Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system Generates new or revised proposal Enters data and required information using standardized templates/forms/business system and update project/contact database Submits Request for Model Setups Prepares Clarification, Deviation and Assumption List. Lead Time and Pricing Determination Collates prices from system or price book. Generates and submits Gross Profit Report for approval Populates the price in the quoting tool upon receipt from suppliers. Calculates documentation/service cost and fills out document/service quote form as part of proposal Calculates Freight and packing cost based on payment terms and customer delivery address Validates and calculates pricing using system tools Verifies and applies pricing based on project agreement Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority). Provides product lead time based on system data (standard product lead time) Coordinates with the supplier/factory/other support group to obtain product and service pricing. Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time). Customer Transaction Management Conducts internal & external kick-off and meetings during the planning stage, to ensure customer expectations is understood. Coordinates with other teams/support to complete the request of customers Identifies appropriate transaction levels/Classification/Tier Creates, monitors, prioritizes and updates CRM requests Monitors the progress of all transactions Monitors progress for task completion based on work breakdown structure. Provides own work estimates and can negotiate turnaround time within Monitors/Keeps track CRM OD requests. Logs Inquiries Identifies Order Tier Saves/Uploads/Archives Communication Records (FileNet, OCM, GMS, CRM, Shared Folders, SharePoint) Acknowledges receipt of customer emails/POs/RFQs. Updates order/quote records/data/status in Business System Documents, Files and Archives correspondence and trade docs. Records New Customers Allocates Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management) Attends emergency/kick-off meetings with other functional groups Monitors the progress of the issues based on the timeline Report issues on responsibility to immediate supervisor. Escalates Expedite Order/Quote Requests Escalations Handling Handles escalations from Peers. (Tools/Process-related inquiries/escalations) Duty 2: Order Administration Order Screening Check and extracts customer-specific information from business systems. Assesses customer commercial request / requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc..). Customer details may include payment terms, INCO terms, delivery method, email, PO, customer PO copy, DAF, CDS, vendor quote and similar documents, etc. Documentation Management/Control Identify customer documentation requirements and specifications/Reviews customer data and documentation requirements (type, format, copies) against factory standard Fill outs customer nonstandard records (Non EMR docs - e.g. SDI, Instrument tag list, etc) Encodes documentation using standard project templates; stores and organizes the documents to the team’s repository Communicates with various department to gather all vendor requirements and submits them to the customer. Gathers requirements and approvals needed Checks documentation and forwards modification request to the group that generates the documents Reviews completeness customer data and documentation requirements. Reviews and resolves escalated Documentation Duty 3: Training and Development Administers training assessment and satisfaction survey Checks and evaluates training examination using answer keys Checks training facilities and ensures that these meet the standards Collates performance data and/or PLJ compliance information from supervisors, or feedback questionnaire Collects New Product release information Handles the logistics requirements of training and prepares hand-outs and training materials and provides general administrative assistance/support during execution, and prepares certificates after completion of training Updates/revises training syllabi, course outlines, lesson plans, and content of existing materials (e.g. presentations, evaluation tools, etc.) for all training Conducts basic/overview/ awareness training on product, process and ERP/business tools Duty 4: Continuous Improvement and Innovation Identifies continuous improvement project ideas Identifies gaps and proposes solutions on Engineering Change workflow processes Forwards any positive feedback to proper operations group and/or process owner. Tracks corrective and preventive actions to ensure they are closed in a timely manner. Identifies and controls the storage, retention, preservation and disposal of documented information. Maps processes as part of the procedure documentation. Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management. Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.) Performs quality checks and provides quality feedback/recommendations to peers. Support projects related to quality improvement (such as Think Customer, QMS, etc.) Leads a team in handling a continuous improvement project using a problem-solving methodology Duty 5: Operations Support Consolidates and sends performance and status reports (KPI, Dashboards, etc.) Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.) Generates Backlog/Dashboard Reports Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management Job Requirements Must be a bachelor's degree holder in Chemical, Mechanical, Instrumentation and Control Engineering or any Engineering equivalent. Must have at least 3 years’ work experience in technical proposal generation, and equipment sizing and selection for instrumentation and flow measurement products Must be amenable to work in Quezon City on a morning shift schedule.
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MARKETING MANAGER Experience in Digital Marketing, familiar with different social media platforms Experience with consumer brands (B2B & B2C) Qualifications: Bachelor's Degree in Marketing or any related course Have at least 4 years of experience as a Marketing Manager in food & beverage company Experience in managing Junior Marketing Associates and Interns Must have good oral and written communication skills in English Must be willing to travel
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Senior Magento Developer Proven experience developing with the Magento Solid experience with PHP / XML / CSS / Ajax / MySql Experience with Zend Framework, CSS, HTML, Open Source tools and frameworks An understanding of Design Patterns and good design principles Strong experience in developing world class User Interfaces using HTML, CSS & JavaScript (AJAX, JSON) Experience developing within the LAMP environment Strong interpersonal and written communication skills Able to liaise with stakeholders, understand a business brief and design technical specs. Work with User Interface designers to implement usable interfaces Computer Science degree or similar level of tertiary education. Ability to work under pressure, achieve deadlines and effectively prioritise multiple, concurrent tasks Qualifications Experience in Agile XP Practices Experience with UML Experience with Doctrine ORM Experience with automated testing (PHPUnit) Experience with Sass Candidate must possess at least a Bachelor's/College Degree , Computer Science/Information Technology, Engineering (Computer/Telecommunication), Engineering (Industrial) or equivalent. Required skill(s): magento, zend framework, ecommerce, LAMP, PHP. At least 4 year(s) of working experience in the related field is required for this position. Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in IT/Computer - Software or equivalent. Full-Time position(s) available.
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Qualifications • Candidate must possess at least a Bachelor’s/College Degree, Business Studies/Administration/Management, Marketing, Commerce, Mass Communication or equivalent. • Required skill(s): market research knowledge, new product development, pricing and distribution knowledge, excellent communication skills in English and Filipino, MS Office. • At least 3 year(s) of working experience in the related field is required for this position. • Preferably 1-4 years Experienced Employees specializing in Brand Management, Marketing/Business Development or equivalent. • Full-Time position(s) available. Job Description • Ensures excellent execution of all Marketing initiatives in the Marketing plan through close coordination with all stakeholders and the accurate relay of direction through clear creative and promotions briefs. • Monitors and analyzes Sales data, Research, industry and consumer information/trends to identify and recommend opportunities for the brands. • Continuous assessment of the effectiveness of Marketing initiatives using agreed evaluation processes and standards for all major activities. • Identifies and recommends new product opportunities and defines the strategic role, pricing strategies, target customers, initial volume estimates and market potential for new products, grounded on research and/or accurate internal or external information sources. • Develops launch plans for new products including, volume projections, target customers and channels, pricing and promotions to maximize product’s opportunity for success. • Works closely with cross-functional departments and External parties (i.e. Advertising Agencies, Research Agencies, Promotional Agencies and Suppliers) to ensure timely and full delivery of Marketing initiatives and provides feedback to stakeholders about problems, roadblocks and next steps. • Develops appropriate branding and communication materials that showcase brand’s / product’s values and unique selling proposition. • Must develop an excellent working knowledge of the company’s products and services and be able to act as a Brand Ambassador for products/brands handled.
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Senior Appointment Setter or Lead Generation Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field. At least 2 year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employees specializing in Sales - Telesales/Telemarketing or equivalent. Full-Time position(s) available. Notes: • Make sure the candidates has at least 2 years of experience in Lead Gen and Appointment Setting. • Must also have experience in selling IT Products or has dealt with IT clients • Must have excellent written and spoken English
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