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The Associate Sales Rep is responsible for all account management, selling activities, sales goal achievement, as well as handling customers’ transactions. The Associate Sales Rep is responsible for basic to moderate functions of Order Management with speed and accuracy in a fast-paced environment. The Associate Sales Rep provides assistance and support to other customers and members of their Sales Team. ESSENTIAL FUNCTIONS: 1. Selling and Customer Support Activities Percent of time spent in this area: 60% Achievement of sales goals and metrics Contributes to team achievement of service metrics and all team sales goals. Manages all calls in a professional, timely and appropriate manner. Answers incoming customer calls, emails, or fax to fulfill requests for information and resolution of issues or sales inputs within the defined SLA. Actively calls out to assigned customers to inquire about additional sales opportunities that have not yet been given to Ingram Micro. Should opportunities be uncovered, the Sales Coordinator is to ask the customer for the additional business. Probes for add on/solution selling opportunities during customer engagement conversations. Recognizes and routes proactive sales opportunities to management when applicable and/or enters opportunity details into IMTellitrack Follow up on product backorders and maintain queue management (HOTS, DOLS, etc). Configures components to identify or clarify basic to moderate customer solutions Completes outbound calls to customer base and/or e-mail communications to existing or prospective customers on company initiatives such as: standard outcall campaigns, event recruitment, or vendor leads. Advises resellers of appropriate programs (IM or Vendor) applicable to their business needs. Advises and recommend on product options, add-ons and solutions best suited for customer and their end users. Maintains and applies product/vendor knowledge applicable to fulfill customer requests and capitalize on add-on solution selling opportunities. Resolves and/or routes cost-override issues and requests. Manages relationship with designated contacts (i.e. purchasing agents) in efforts to grow sales and maintain business partnership Meets / exceeds customer’s call objectives Is key contact in assigned customers’ relationship with Ingram Micro. Provide price and availability information within defined guidelines Answers incoming customer calls, e-mails, or fax to fulfill requests for information and resolution of issues or sales inputs within the defined SLA. Researches and provides quoting information by utilizing such tools as Excel and IMTellitrack. Submits, tracks, and escalates bids/quotes from customers Resolves and/or routes credit related issues Troubleshoots and, when necessary, escalates advanced issues and orders to appropriate management Effectively investigate/escalate and resolve customer complaints and issues. 2. Order management and transaction activities Percent of time spent in this area: 30% All transactions performed accurately and meeting departmental SLAs Enters orders into system pursuant to individual order characteristic requirements. Orders may be received via e-mail, fax, EDI, telephone, or other relevant sources. Manages electronic orders by auditing orders for completion and accuracy 3. Training Percent of time spent in this area: 5% Attends all required trainings and displays appropriate knowledge of materials •ttends sales/vendor training and, when appropriate, lunch and learns and vendor fairs to build and apply knowledge of technology, services, and overall distribution. 4. Miscellaneous activities Percent of time spent in this area: 5% Performs all administrative requests as directed Assists sales team with administrative duties as assigned. Performs all other duties as designated by Team lead Maintains correct SP notes, contact files, price files, and other files of pertinent account information/vendor documents. Performs ongoing maintenance of Customer Profiles for assigned customer base. JOB QUALIFICATIONS: AA degree or 2 years of University education required BA/4 year degree preferred Minimum of three year previous sales/customer service experience, preferably in a related industry OR a minimum of one year experience within Ingram Micro A. Knowledge of: Professional, effective telephone techniques and customer care Proven understanding of Ingram Micro programs and services B. Skill in: Personal computing or keyboarding/data entry Moderate knowledge of Excel required Excellent communication skills: written and verbal required Strong organizational skills also required Basic sales and negotiation skills required C. Ability to: Multi-task Responds to rapid change Perform duties with accuracy and with a strong degree of urgency Prioritize and perform work with detailed supervision Work on graveyard shift
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30 years old and below College graduate in Interior Design, Architecture, engineering course. At least 1 years working experience in marketing furniture, modular cabinet or any interior, home furnishing products is required in this position. Can read and understand basic floor and elevation plan is required and with excellent marketing & communication skill. Salary range between 20K to 25K basic plus commission to start depends on experience and skills For assignment in BGC Taguig.
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Bachelor's degree graduate, Marketing/ Operations/ Business related courses With 3-5 years of experience in Business Development, preferably from furniture/ lifestyle or related industry such as construction/ window blinds Exposed in business planning, development and management With analytical skills to interpret sales performance and market trend information With strong leadership skills; delegation of targets Willing to do saturation to drive sales quota With excellent communication skills Driving skills preferred. Willing to work in Quezon City Full-time position(s) available Job Type: Full-time Experience: Business Development: 3 years (Preferred)
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Responsibilities: Handle calls on our Automated Call Distribution Call Center for all EGS Brands (Appleton, OZ Gedney, McGill, EasyHeat and Nelson Firestop & Heat Trace) Non-peak season: average 60-80 calls per day Peak season: average 80-100 calls per day Handles email inquiries for all EGS Brands (Appleton, OZ Gedney, McGill, SolaHD) including our specialty brands such as EasyHeat and Nelson Firestop & Heat Trace Non-peak season: average 25-30 email messages per day Peak season: average 40-50 email messages per day Resolves customer’s phone/email/faxed inquiries regarding products’ Price and Availability, Lead Time and Delivery information, Order Status, Expediting Orders, Shipment information by providing Proof of Deliveries, copy of Packing Slips and Invoices, Processing of missing, misread or incomplete purchase orders. Provides General Account and Product Information and Basic Technical Support for EasyHeat and Nelson Firestop & Heat Trace Products. Responsible in processing shipping disputes including, but not limited to, replacement orders for missed or incorrect shipments, Quality Issues, Credit Requests, Facilitates Return Requests and Freight Claim filing. Process orders (i.e orders received thru ACD, replacement orders, backup order entry etc.) Weekly review of key accounts to analyze and determine shipping expectations and open order in dollars. Provides and handles Certificate requests for customers such as Certificate of Compliance, Certificate of Origin, ROHS, etc. Expedites valid orders and provide updates to the customers. Serves a main point of contact between EGS and customers/agency sales representatives and Sales Managers Provides mentoring and coaching to other team members as the Subject Matter Expert all EGS Processes and EGS Brands (Appleton, McGill, O-Z/Gedney and SolaHD) including our specialty brands EasyHeat, Nelson Firestop & Heat Trace and/or Enclosures and Controls. Requirements 4 Years College Degree 3 years work experience in: Required Strong Business to Business background International / English Speaking customer service interaction Excellent written and verbal communication skills Preferred Most recent experience is with a B2B company Email/Order Entry/Data Management experience Strong Interpersonal Relationship Specific skills required Keyboard skills (45 wpm) PC literate (e-mail, Windows, Word) Excellent organizational skills Accuracy and attention to detail Strong interpersonal skills Well organized, able to handle multiple tasks, ability to shift priorities Can handle high stress and work in a very fast paced environment
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Description This position will provide 24/7, rapid, global and outstanding customer care experience as Emerson's frontline representative. This role is vital in shaping customer's impression on Emerson, as one company; it's mission and core values. Responsibilities Primarily responsible in handling escalated customer contact inquiries, provide appropriate resolution or bridge customers to the right contact in Emerson, through customer's preferred and available communication channels (calls, emails and live chat). Will also support and drive Global Customer Care projects and initiatives, including continuous improvement to ensure Emerson continues to meet and exceed customer's expectations. Target 3 key tasks - Customer Transaction Management; Reporting and Analytics; and Operations Support Requirements Any 4-year or 5-year management or business courses With at least 3 years working experience in a contact center environment, handling global customers and multiple channels (call, email and chat). Knowledge on MS Applications (i.e. PPT, EXE) to articulate data analysis and presentation. With experience handling/managing small/big projects (a must). Excellent command in English (Oral and Written).
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Description Create value for customers through interactive customer care and solution via phone, email, portal/online and facsimile. This position is responsible to perform production work for the assigned specialized function. Responsibilities SERVICE LEVEL AND PRODUCTIVITY 1. Provide professional and efficient customer service as guided by the defined process and procedure, using tools and systems, within the assigned function or scope of work as follows: Pricing and Availability Purchase Order Entry Order / Shipment Status Product Lead Times Call Back / Follow Up Call Cross Reference General Product Information 2. Provide professional and accurate solutions for customer concerns through implementing the following: Expedite Orders Invoice Corrections Return Goods Authorization / Direction Special Build and Drop Off Orders Tracking, correction and processing of missing, misread or incomplete purchase orders Customer complaints including, but not limited to, missed shipments and incorrect drop-offs and requests for credit 3. Manage efficient usage of production time and company resources through the following: Accuracy in Interaction Handling Maintaining productivity within acceptable transaction volume levels Requirements • Graduate of any four-year business behavioral discipline course • Graduate of any engineering discipline course will also be considered • At least one (1) year experience gained from interactive customer service and related functions • At least one (1) year experience gained from marketing, sales, supply chain, engineering, manufacturing, and service related business • Must be willing to work on a night shift schedule
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Responsibilities The position is responsible for proactively serving the customer with a standard of excellence. This includes all aspects of service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support alarm monitoring, inbound call handling & dispatch, and any other service support required by Emerson Retail Solutions Requirements • Graduate of 4-year degree or vocational course • Excellent English communication skills convey information clearly and effectively both written and oral. • Willing to work in QC and on a shifting schedule (day, mid, night) which may include weekends with scheduled day off, to support the assigned business and customers
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Description To perform basic support function to professionally handle and process alarms, inbound calls, service requests, including but not limited to: troubleshooting, relaying refrigeration / HVAC alarms, dispatching work orders and other customer requests pursuant to customer specifications for a 24/7 department operations. Provide service and support to Emerson Retail Solution Customers, internal and external to the Organization. Responsibilities The position is responsible for proactively serving the customer with a standard of excellence. This includes all aspects of service support, including Alarm Management functions such as – outbound alarm monitoring, inbound call handling & dispatch, and any other service support alarm monitoring, inbound call handling & dispatch, and any other service support required by Emerson Retail Solutions Additional Information • Record his/her activity logs including transactions in MSS in the team’s assigned logging tool/system • Other functions that may arise Requirements • Graduate of 4-year degree or vocational course • Excellent English communication skills convey information clearly and effectively both written and oral. • Willing to work on shifting operations which may include weekends with scheduled day off, to support the assigned business and customers. • Willing to work in QC and on a shifting schedule (day, mid, night)
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Requirements 4 Years College Degree 3 years work experience in: Required Strong Business to Business background International / English Speaking customer service interaction Excellent written and verbal communication skills Preferred Most recent experience is with a B2B company Email/Order Entry/Data Management experience Strong Interpersonal Relationship Specific skills required Keyboard skills (45 wpm) PC literate (e-mail, Windows, Word) Excellent organizational skills Accuracy and attention to detail Strong interpersonal skills Well organized, able to handle multiple tasks, ability to shift priorities Can handle high stress and work in a very fast paced environment
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Description This position will provide 24/7, rapid, global and outstanding customer care experience as Emerson's frontline representative. This role is vital in shaping customer's impression on Emerson, as one company; it's mission and core values. Responsibilities Primarily responsible in handling escalated customer contact inquiries, provide appropriate resolution or bridge customers to the right contact in Emerson, through customer's preferred and available communication channels (calls, emails and live chat). Will also support and drive Global Customer Care projects and initiatives, including continuous improvement to ensure Emerson continues to meet and exceed customer's expectations. Target 3 key tasks - Customer Transaction Management; Reporting and Analytics; and Operations Support Requirements Any 4-year or 5-year management or business courses With at least 3 years working experience in a contact center environment, handling global customers and multiple channels (call, email and chat). Knowledge on MS Applications (i.e. PPT, EXE) to articulate data analysis and presentation. With experience handling/managing small/big projects (a must). Excellent command in English (Oral and Written). Intermediate knowledge on Emerson products and services. Must be amenable to work in Quezon City (across SM North EDSA)
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DESCRIPTION Provides Customer Service through processing of incoming orders received via fax and email. Responsible for the preliminary review of purchase orders to ensure accuracy and completeness of order information before processing and entering the data into the ERP system. Orders can be received from Distribution Partners and various type of customers. RESPONSIBILITIES: Conducts preliminary review of all incoming orders and checks for completeness and accuracy of order information. Enters order information into the ERP system Responsible for validating special net pricing as evidenced by a mismatch to the database, via webbased Net Pricing Application. Verifies acceptable payment terms. Ensures that all orders are well accounted for to avoid missing orders. Coordinates with Regional Sales Offices, distribution partners and customers to address data inconsistencies. Be able to support Customer Service functions such as Phone, Email, and Public Internet. Performs other duties and responsibilities as assigned. Requirements Education: Graduate of any 4-year course Specific Knowledge: Intermediate to Advanced MS Office Application – MS Outlook and Excel Applicable business processes & system tools - (Oracle Business Systems; FileNet; eDocs; SharePoint; Buttons)
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Description Provides Engineering firms, electrical contractors, electrical distributors and field sales support regarding technical aspects of an APPLETON product line. Assista our sales channels with product questions, applications, suitability for use, installation technique and applicable electrical codes and manufacturing standards evaluation. Responsibilities Respond to and Resolve all technical inquiries for specific product line relative to form, fit and function (calls, emails and other type communication). To assist customers in product selections and buying decisions, developing pre-sold customers for our distribution network. Serves as a liaison for field sales force with engineering, production control, and marketing. To keep up to date information on product lines, competitors products, standards and codes applicable to those lines. Provide cross reference to competitor’s products to APPLETON. Facilitate all internal (Sales Representatives, Customer Service, Quotations Department, etc) and external (Electricians, Engineers, End Customer) correspondence necessary to accomplish the necessary support in accordance of our procedures manual Assist in the creation and updating of literature, product support tools, and product training Assist in the quotations process in response to Request for Quotations from existing distributor accounts. Assist in product training and product support. Utilize and Update Technical Services SharePoint database, library and training resources as applicable. Use of computer, web, fax, telephone and written correspondence required. Provide information and assistance to any Special projects related to Technical Support. Provide back-up for other brands of APPLETON (cross training is a requirement). Requirements Educational attainment requirement/s Fresh Graduates are welcome to apply Graduate Bachelors of Engineering (preferably Electrical Engineer) Board Passer (Any Engineering Course) Work experience requirement/s Strong background with Electrical Engineering (preferred). Specific skills required/preferred Installations and applications of wiring and other related products. Specific knowledge required/preferred Understands the basic information about electrical. Knowledge about basic installations and applications of wiring and other electrical products. Knowledge of construction techniques, building codes etc. Knowledge of hazardous locations and markets
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Purpose To provide global support Actuation Technologies Sales and Marketing teams in the creation of various business-related reports, analyses and database management as needed by the business unit. Duty 1: Metrics, Reporting and Analytics Data Gathering Extracts/generates quantitative information from a single or multiple tools Business Intelligence Tools (i.e. Oracle, Tableau, etc.) Communicates with resource person to get input/raw data needed for report generation Data Manipulation Cleans extracted data using pre-defined guidelines or instructions Formats extracted data based on expected report output (with batching capability) Calculates data using available fields within the gathered information (basic math) Formats extracted data based on expected report output. (multiple data formatting requirements) Categorizes and segments extracted data using tools to convert data to information relevant to the report (excel, macro, database) Consolidates and standardize data structure from different data sources Combines extracted data from multiple resources using automated tools (excel, macro, database) Data Analysis Gathers and analyzes report requirements from stakeholders. Identify and provide solution to general inquiries Analyzes gathered information & data using descriptive analytics (basic mathematics & comparative analysis) Analyzes stakeholder requirements from an existing report and provides improvement and recommendation based on customer request Reporting Creates reports based on standard templates Pricing, Sales & Marketing Analysis Enters Model codes/ Part number in Oracle for validation Collates prices from system or price book and price lists. Validates and calculates pricing using offline pricing tools Adds and updates Oracle price items Encodes cost template and fiscal year Cost Database Coordinates with the supplier/factory/other support group to obtain product and service pricing Escalates commercial inquiries to factory Escalates pricing issues to appropriate support group Validates and calculates pricing using system tools Computes price increase per brand and world area (local currency) Implements price change by creating new or update existing price book Analyzes and cleanses Oracle price items Duty 2: Project Support Project Initiation Attends scope reviews to learn what the project request is all about Assists project owner in gathering, analyzing and clarifying customer requirements; uses technical knowledge to gauge complexity of the request Project Planning Creates documentation using standard project templates; stores and organizes the documents to the team’s repository Performs research and analysis to validate if the detailed solution is the best fit to meet the requirements Project Execution Reports own progress back to the project tracking tool Participates in cross-functional testing and peer reviews Project Testing Sets up UAT (informing participants, scheduling, gathering results) Creates user manuals using standard templates of the team Creates test cases to be used during UAT Duty 3: Training and Development Training Material Development Updates/revises training syllabi, course outlines, lesson plans, and content of existing materials (e.g. presentations, evaluation tools, etc.) for all training courses Training Execution Conducts basic overview and awareness training on processes and/or business tools Requirements Education Bachelor of Science degree in any business-related fields Job Related Experience (3) three years’ experience in data mining, manipulation, analysis and reporting Specific Knowledge Microsoft Office Data Manipulation & Interpretation Product datasheets, price lists, manuals & catalogs Skills Intermediate Microsoft Excel proficiency Level 2 (Worksheet Formulas & Charts) Oral & written communication skills Problem solving & analytical skills Presentation skills
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Description To work on the user support, software configuration and administration of Emerson Commercial and Residential Solutions’ CRM packaged software application. Perform periodic data analysis and testing on the CRM related implementation. Responsibilities Data Analysis • Work with large amount of business data to evaluate and resolve inconsistencies, data quality and duplication • Extract, transform, load data • Work with leaders to prioritize business and information needs Data Maintenance • Identification and elimination of duplicate data • Document processes in managing data • Develops and implements data solutions for multiple applications to ensure its scalability, availability and maintainability. Data Integrity • Ensuring data is kept up to date and aligned with the defined data quality standards. Covers data clean-up efforts • Performs data quality assessments on proposed and existing database and integrated datasets. Data Migration • Implements data migration and transformation activities/processes (including data mapping file preparation) to ensure the accuracy and security of data solutions. Data Reporting • Configure reports, dashboards or any visual representation that makes the viewer easily analyze and understand the data. Data Governance • Take ownership of assigned defects or production issues and drive to solutions • Participate in the development of standards and best practices for data modeling and assure compliance, including but not limited to flow-chart mapping and written narratives • Guides end-users with selection and usage of data. Acts as a data subject matter expert to assist business users on proper data selection and usage. • Helps to lead database configuration-related decisions, i.e. field naming, data type selection, etc. • Software administration and configuration of CRM system based on the identified business requirements and technical specifications • Implement the requirements using the out-of-the-box features of CRM system • Reports and dashboards generation • Usage Tracking • Perform daily backup of key CRM data • Document software configuration applied on each implementation • Participate in continuous performance improvement sessions to discuss opportunities to improve processes or standards • Basic Systems and Business Analysis • Requirements Gathering • Coordination with Users and Stakeholders on Requirements • Document gathered business requirements • Document the system design on each implementation • Identify gaps on business requirements and its feasibility to be served by the software • Design and develop test scenarios • Execute the test script applicable for the implementation • Participate on software release upgrade testing • Document the testing conducted • Raise issues encountered during testing • Conduct Training • Track and resolve issues raised by users Requirements • Graduate of any 4-year or 5-year course with a degree in Computer Studies, Information Systems (IS)/Information Technology, Marketing or related course preferred • Graduate of any engineering course will be considered • At least two (2) years of experience with software development/programming or configuration • At least three (3) years of experience with data reporting and analysis • Ability to deal with ambiguity, uncertainty, and incomplete information when evaluating alternatives and making recommendations • Ability to work seamlessly within a team as well as manage individual tasks • Creative and abstract thinking skills to envision and design innovative solutions to business opportunities and challenges • Proven ability to work independently • Proven communication skills with both team members and business stakeholders to report needed corrections • Strong ability to pick up complex concepts and processes quickly • Advanced proficiency in Microsoft Excel or any other data manipulation tools • Knowledge in project management is a plus • Knowledge in change management is a plus • Oracle CRM on Demand, Oracle Eloqua and Salesforce knowledge is a plus • Data visualization tools knowledge is a plus • JavaScripting, programming using web services and REST API development experience is a plus • Effective communication skills • Can work with minimum supervision • Analytical • Multi-tasking • Proactive • Time management skills • Extended working hours • Shifting schedules • Fast paced environment • Manages Complexity • Decision Quality • Action Oriented • Optimizes Work Processes • Collaborates • Communicates Effectively • Courage • Situational Adaptability
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Description Support business growth at wholesaler accounts and branches by providing technical and sales support promoting Copeland Brand Products, Flow Controls, Browning and US Motors products. Remotely manages relationships with small to mid-size wholesaler branches to allow US sales counterparts increased face time with customers. This position is responsible to perform production work for the assigned function. Responsibilities PLANNING 1. Performs pre-sales activities for branches in managed accounts: a. Map out Management by Objectives (MBOs) based on Business Unit strategies at the beginning of each fiscal year b. Identify target accounts and branches for Outbound Communication Packages c. Create product-specific Outbound Communication Packages that aim to educate and serve as sales tools for wholesalers d. Prepare monthly Progress Reviews, Territory Sales Report/ Fiscal Year End Sales Report 2. Maintains the accuracy and upkeep of each customer account in the database through the following: a. Update of each customer file in a Customer Relationship Management (CRM) tool b. Documentation of each supported product BRANCH MANAGEMENT 3. Co-manage specific wholesaler branches with domestic field sales managers 4. Support post-sales activities with follow up calls to identify leads to new business opportunities. 5. Provide timely information updates on current products and on the company 6. Support Customer Service through the following: a. Resolve technical and product issues b. Update on new product launches and transitions 7. Recommend solutions on customer issues as follows: o Product selection, transition, cross-reference and replacement o Material/ Product Returns/ Warranty o Pricing discrepancies o Lost or defective products during shipment SUPPORT NEW BUSINESS OPPORTUNITIES 1. Support business growth through the following: o Emerson brand cross-selling o Provides product research and act on literature request 2. Support sales activities of the managed accounts as follows: a. Point of contact for tactical issues of Copeland brand compressors and condensing unit products b. Coordinate sample activities and shipments to expedite requests and processing of orders c. Decide on credit recommendation on short paid invoices 3. Coordinate product sampling to wholesalers from order entry to delivery PROGRESS REVIEWS 1. Conduct regular progress reviews with Business Unit Mentor and local GSC management 2. Participate in Monthly Sales Conference Calls 3. Attends training, workshop, seminar, and focus group discussions of the team 4. Work within defined Climate-GSC operational and employee goals by contributing to other projects, if needed Requirements • Graduate of any four-year business or behavioural discipline course • Graduate of any engineering discipline course will also be considered • At least 1 year experience gained from interactive customer service and related functions • Knowledgeable in Heating Ventilation Air Conditioning Refrigeration (HVACR) • Background in offshore service operations is an added advantage • Ability to assume cross-trained function • Ability to assume back up functions due to skills and capacity constraints • Ability to build long lasting relationships with internal & external customers, and work within a team setting • Problem Solving • Process Improvement Capability • Influencing Skills • Excellent written and spoken communication skills in English • Knowledge on computer applications such MS Office, Mainframe and other Business Systems and Tools • Willing to work on shift supporting the assigned business and customers • The individual must be able to maintain a positive energy level to function in an environment of constantly shifting demand and sometimes-severe time restrains while continuing to function effectively and often autonomously
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Brief Job Description

To support the Business Group's SEAT and AP regions, assisting Sales Offices and Representatives by

generating project

instrumentation quotations per end-user customer specifications and needs.

Detailed Job Responsibilities

Duty 1: Proposal / Quotation Management

Commercial Review

Reviews Terms for any deviation from the standard terms and conditions from Emerson

Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group

Escalates ITC (International Trade and Compliance) issues.

Engineering Review

Validates and calibrates information in the business system/tools and technical references

Reviews configuration datasheet and validates against customer requirements

Performs automated sizing and calculation to validate proper use of the equipment.

Evaluates customer requirements based on product features and offerings and provides the correct

product license is required.

Analyses customer requirements and provides recommended product features and build model.

Performs manual sizing and specification review for the selection of the proper unit for standard

products.

Validates the Model Number in the business system/tool (Toolkit): code requirements, special

requirements, assembly codes

Coordinates with suppliers to determine the part numbers of buyout products

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Job Description Oversee domestic execution of globally-driven communication programs and media to ensure specific messages are delivered to target audiences Conceptualize and direct internal communications programs to drive employee engagement and increase affiliation to the company's brand Plan, lead, organize and execute internal and external communications program in a manner that will meet the needs of diverse audiences and may involve a variety of communication media. Ensures critical messages are communicated accurately, timely, strategically and appropriately to target audiences, always reinforcing company mission, values and culture. Collaborate with internal business partners to research, write, and create communication strategies, plans and programs that support business needs. Oversee feedback, measurement and impact of campaign activities. Deliver engaging, creative, high-quality output for a variety of formats Innovation and creativity. Utilize strong knowledge and understanding of current trends in digital media/social media Job Type: Full-time Experience: Communications Manager: 1 year (Required)
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Responsibilities Facilitate timely upload of indirect and capital savings and cost reduction projects to the Program Impact Reporting Tool to provide solid data for Financial Reviews. Provide quarterly reports of captured indirect and savings. Provide reporting of key indicators, KPI Review data support. Support for quarterly business review of marquee providers. Preparation of Materials and background data for indirect meetings and presentations. E-Sourcing Bid Oversight which includes tracking/reporting bid progress via the project plans and facilitating project progress calls with the bid project team(s). Ensure the bid is configured to the bid design perimeters approved by the Indirect team. Ensure all aspects of the bid event meet the Emerson Supply Chain and Indirect requirements. Provide project support for other regional indirect programs or initiatives that support cost reductions, DPO, and spend visibility
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Detailed Job Responsibilities Duty 1: Proposal / Quotation Management Commercial Review Reviews Terms for any deviation from the standard terms and conditions from Emerson Escalates commercial inquiries to factory / Escalates pricing issues to appropriate support group Escalates ITC (International Trade and Compliance) issues. Engineering Review Validates and calibrates information in the business system/tools and technical references Reviews configuration datasheet and validates against customer requirements Performs automated sizing and calculation to validate proper use of the equipment. Evaluates customer requirements based on product features and offerings and provides the correct product license is required. Analyses customer requirements and provides recommended product features and build model. Performs manual sizing and specification review for the selection of the proper unit for standard products. Validates the Model Number in the business system/tool (Toolkit): code requirements, special requirements, assembly codes Coordinates with suppliers to determine the part numbers of buyout products Participates in project scoping for a specific project- probe questions re the impact of the project and provide input during the meeting. Attends scope reviews to learn what the project request is all about Escalates requests for model creation to the proper support group Escalates requests to Tool Administrator for systemsrelated concerns Validates dispute Escalates model configuration issues to product configuration solutions team Builds product model string based on customer requirements without system aided tools. Product and Application Support Provides product specification information that the customer needs Relay basic configuration information to ensure proper operation of the installed equipment. Responds to Level 1 general inquiries and requests received from mailbox and identify need for escalations Explains product specification and product features to customers Proposal Creation Enters quote details, recommended product model codes, and miscellaneous items (documents and services) in system Generates new or revised proposal Enters data and required information using standardized templates/forms/business system and update project/contact database Submits Request for Model Setups Prepares Clarification, Deviation and Assumption List. Lead Time and Pricing Determination Collates prices from system or price book. Generates and submits Gross Profit Report for approval Populates the price in the quoting tool upon receipt from suppliers. Calculates documentation/service cost and fills out document/service quote form as part of proposal Calculates Freight and packing cost based on payment terms and customer delivery address Validates and calculates pricing using system tools Verifies and applies pricing based on project agreement Performs initial price screening by calculating the final price based on the DOA (Delegation of Authority). Provides product lead time based on system data (standard product lead time) Coordinates with the supplier/factory/other support group to obtain product and service pricing. Coordinates with the supplier/factory/other support group to obtain/identify specific lead time of a product not readily available on the system (may be a custom item with no standard lead time). Customer Transaction Management Conducts internal & external kick-off and meetings during the planning stage, to ensure customer expectations is understood. Coordinates with other teams/support to complete the request of customers Identifies appropriate transaction levels/Classification/Tier Creates, monitors, prioritizes and updates CRM requests Monitors the progress of all transactions Monitors progress for task completion based on work breakdown structure. Provides own work estimates and can negotiate turnaround time within Monitors/Keeps track CRM OD requests. Logs Inquiries Identifies Order Tier Saves/Uploads/Archives Communication Records (FileNet, OCM, GMS, CRM, Shared Folders, SharePoint) Acknowledges receipt of customer emails/POs/RFQs. Updates order/quote records/data/status in Business System Documents, Files and Archives correspondence and trade docs. Records New Customers Allocates Requests/Tasks/Emails to appropriate individual/support group (Workload and Escalation Management) Attends emergency/kick-off meetings with other functional groups Monitors the progress of the issues based on the timeline Report issues on responsibility to immediate supervisor. Escalates Expedite Order/Quote Requests Escalations Handling Handles escalations from Peers. (Tools/Process-related inquiries/escalations) Duty 2: Order Administration Order Screening Check and extracts customer-specific information from business systems. Assesses customer commercial request / requirement and apply it on the proposal if possible (Terms and condition, Delivery method etc..). Customer details may include payment terms, INCO terms, delivery method, email, PO, customer PO copy, DAF, CDS, vendor quote and similar documents, etc. Documentation Management/Control Identify customer documentation requirements and specifications/Reviews customer data and documentation requirements (type, format, copies) against factory standard Fill outs customer nonstandard records (Non EMR docs - e.g. SDI, Instrument tag list, etc) Encodes documentation using standard project templates; stores and organizes the documents to the team’s repository Communicates with various department to gather all vendor requirements and submits them to the customer. Gathers requirements and approvals needed Checks documentation and forwards modification request to the group that generates the documents Reviews completeness customer data and documentation requirements. Reviews and resolves escalated Documentation Duty 3: Training and Development Administers training assessment and satisfaction survey Checks and evaluates training examination using answer keys Checks training facilities and ensures that these meet the standards Collates performance data and/or PLJ compliance information from supervisors, or feedback questionnaire Collects New Product release information Handles the logistics requirements of training and prepares hand-outs and training materials and provides general administrative assistance/support during execution, and prepares certificates after completion of training Updates/revises training syllabi, course outlines, lesson plans, and content of existing materials (e.g. presentations, evaluation tools, etc.) for all training Conducts basic/overview/ awareness training on product, process and ERP/business tools Duty 4: Continuous Improvement and Innovation Identifies continuous improvement project ideas Identifies gaps and proposes solutions on Engineering Change workflow processes Forwards any positive feedback to proper operations group and/or process owner. Tracks corrective and preventive actions to ensure they are closed in a timely manner. Identifies and controls the storage, retention, preservation and disposal of documented information. Maps processes as part of the procedure documentation. Participates in the execution of Functional Unit Strategic Initiatives/Programs to support the objectives of the management. Participates in projects related to quality improvement (such as Think Customer, QMS, Perfect Execution, etc.) Performs quality checks and provides quality feedback/recommendations to peers. Support projects related to quality improvement (such as Think Customer, QMS, etc.) Leads a team in handling a continuous improvement project using a problem-solving methodology Duty 5: Operations Support Consolidates and sends performance and status reports (KPI, Dashboards, etc.) Generates Transaction Records (CRM Logging, SSRS Reports, EODN, Etc.) Generates Backlog/Dashboard Reports Assists the team lead in identifying team opportunities and challenges. Provide sound recommendations to line leaders and/or stakeholders by translating, enhancing and consolidating information into forms that can be used for decision making of the top management Job Requirements Must be a bachelor's degree holder in Chemical, Mechanical, Instrumentation and Control Engineering or any Engineering equivalent. Must have at least 3 years’ work experience in technical proposal generation, and equipment sizing and selection for instrumentation and flow measurement products Must be amenable to work in Quezon City on a morning shift schedule.
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QUALIFICATIONS Female 26 - 35 years old Field-based Atleast 1-2 years of experience as Sales Representative With excellent selling skills and...
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