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Items: 80/355
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Call Center Specialist - Security Account (Taguig) Job Qualifications: • Must be at least College Graduate • No experience necessary but a welcome advantage! • Must be able to speak in English • Good communication and written skills • Good problem-solving skills and focus on quality • Computer literate • Must be able to type at least 25 words per minute • Must be flexible with working hours Job Descriptions: • Managing incoming calls and customer service inquiries • Identifying and assessing customers’ needs to achieve satisfaction • Resolve service problems by clarifying the customer’s complaint via phone, email, or social media • Provide appropriate solutions and alternatives, follow up to ensure resolution • Keeping records of customer interactions, transactions, comments and complaints.
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Customer Service Representative - Communications Account (Makati) Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Customer Service Representative - Retail Account Receivable (Taguig) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Customer Service Representative - Telecom Account (Pasay) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Customer Service Representative - Travel Account (Makati) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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PH Registered Nurse (CSR) - FREE NCLEX Sponsorship (Cebu City) QUALIFICATIONS: • College Graduate of Nursing • Active PH license • At least 2 years solid post education clinical experience • Must be willing to work in Alabang or /Pasay City • Willing to work night shift • Can start ASAP BENEFITS: • Competitive Salary Package with performance incentives • HMO Coverage including 3 dependents • NCLEX Sponsorship including review, application and licensing fee
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Spanish Bilingual (CSR) - Open for Native or Non-Native (Taguig) JOB DESCRIPTION: • Answers questions about the products or services • Provide the best solution based on the details provided by the customers • Guides the customer through the problem-solving process • Ensuring customer satisfaction REQUIREMENTS: • Candidates should be able to confidently communicate in Spanish and English • Open to native and non-native speakers • At least 18 years old and above. • Must possess excellent customer service and problem solving skills. • Positive, driven, and should be a team-player. • Computer proficient and internet-savvy. • Willing to work on graveyard and shifting schedules. • Must be willing to start immediately
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Thai Bilingual (CSR) - Native or Non-Native (Mandaluyong) Job Description: • Answers questions about the products or services • Provide the best solution based on the details provided by the customers • Guides the customer through the problem-solving process • Ensuring customer satisfaction Requirements: • At least High School Graduate • Must be fluent in both English and Thai • Must know how to read and write Thai • All native candidates must present their visa and passport upon walking in • With good English communication skills • Open to Native and Non-native speakers • Can start ASAP
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Fluent in English and Korean Language. • Willing to work on a 8x5 shifting work schedule • Medium of communication is through emails (Gmail), internet & social media • Must have strong customer service experience skills , technical knowledge is also an advantage. • Must be able to communicate effectively, verbal and written in Korean and English • Has good work ethics • Open to Native and Non Native Korean Speaker. • Willing to work in Ortigas • No work experience required.
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SUMMARY: The Customer Service Advisor acts as the primary point of contact for their assigned customers and is responsible for all account management and handling customers’ transactions. The Customer Advisor is responsible for basic, moderate, and complex functions of customer service in placing customer orders, using computer based software, knowledge of internet and internet based programs, communicating verbally, via telephone, email and live chat with customers and potential customers with accuracy in a fast-paced environment. The Customer Service Advisor provides assistance and support to other customers and members of their Customer Service Team as well as the Customer Service Sales Team. ESSENTIAL FUNCTIONS: Customer Service Responsibilities Answers calls, emails, chats and faxes in a professional, timely and appropriate manner. Respond to customer inquiries Research required information using available resources Handle and resolve customer complaints Provide customers with product and service information Enter customer information Process orders (Order entry) Identify and escalate priority issues Route calls, chats, emails and faxes to appropriate resource Follow up customer calls, chats, emails when necessary Effectively investigate/escalate and resolve customer complaints and issues Performs all other duties as designated by Team lead. Minimum Qualifications: At least 2-3 years experience in customer service Good communication skills in English Candidate must possess at least a Vocational Diploma / Short Course Certificate, Bachelor's/College Degree , any field. Applicants must be willing to work in Taguig City. Applicant must be willing to work in Night shift. Preferably 2-4 Yrs Experienced Employees specializing in Customer Service or equivalent. *Interested and qualified candidates may walk-in and apply, Monday to Friday anytime from 7AM to 1PM. Address is 12F Three World Square Building, McKinley Hill, Taguig City. Be part of a Global Business Services organization and the largest shared services hub for Ingram Micro while enjoying the following benefits! • Competitive compensation model • HMO coverage upon hire • Insurance coverage upon hire • Same Gender & Domestic Partner eligibility for HMO coverage • Parental HMO coverage up to 80 years of age • Non-Taxable Allowance • Performance-based Incentive Programs • Night Differential • 26 Personal Time Off / Vacation Days per year upon hire (pro-rated) • Holiday Premiums • All the usual government-supported leave benefits • Free Shuttle Service • Continuing Education Reimbursement • Easy and Fast employee loan programs for financial support / emergency needs • Best-in-class Employee Engagement Programs • Employee PERKS and discount programs • On-site 24/7 Clinic for Employees and Dependents
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Candidate must possess at least a Bachelor's/College Degree in any field Interpersonal skills, decision-making skills, critical thinking, leadership skills, and good communication skills At least 2 Year(s) of working experience in the related field is required for this position. Preferably 1-4 Yrs Experienced Employee specialized in Training & Development or equivalent
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Candidate must possess at least Bachelor's/College Degree in Marketing or equivalent. At least 6 Year(s) of working experience in the related field is required for this position. Preferably Supervisor/5 Yrs & Up Experienced Employee specialized in Marketing/Business Development or equivalent. Job Description: Will in charge in Product Management Unit including budgeting, planning, managing team and execution. Planning for new products including development and promotion (ATL & BTL) Product Orientation Sales Analysis and review Sales Promotions to reach the target sales and will directly coordinate with related department/distributors.
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Job Descriptions: Achieve 100% of sales and call targets Process client orders and support FSP(Field Sales Personnel) efforts in a manner consistent...
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JOB DESCRIPTION Ensures timely management of buyer concerns in accordance to the client case management process. Responsible for the effective and timely delivery of assigned projects based on project timelines. Maintains the account masterfile for assigned projects. Monitors service delivery of property management partner. Co-lead in the timely formation and converyance of assigned projects to the Condo Corp/Homeowners Associate. Provides periodic reports to the CRU Head on major activities conducted. Implements community activities to ensure fulfillment of Avida's brand promise. QUALIFICATIONS College graduate preferably of any business course. At least 3-5 years solid experience in customer servicing operations. Results-oriented and has a strong sense of leadership. Must have excellent written and verbal communication skills. Willing to be assigned in BGC.
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Duties & Responsibilities: Responsible for the implementation of various customer care programs and processes aimed at achieving organizational effectiveness and increased level of satisfaction from customers/clients. These include the handling, management and resolution of customer complaints, requests and issues Helps develop programs and initiatives that will contribute to the over-all objective of the company in achieving Total Customer Satisfaction Helps manage the product delivery operations of the company. This covers monitoring of construction milestones and timelines, quality inspections and actual delivery of the unit (turn-over of house and lot/condo unit) to the buyers. Responsibilities also include establishing and managing relationships with different Homeowners' Associations across various projects. Qualifications: College graduate preferably of any business course. At least 2-3 years solid experience in customer service operations. Results-oriented and has a strong sense of leadership. People centered with high customer orientation. Must have excellent written and verbal communication skills. Can start ASAP.
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Customer Service Representative¸ Air Freight/ Ocean Freight • To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner. • To handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures. • To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed. • To update and maintain the integrity of customers’ data. • To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed. • To comply with customers’ standards and monitor KPIs as required. • To prepare and submit accurate and timely reports required by management and customers. • To properly file, update, and safe keep all pertinent documents/records of the company. • To perform other tasks as required.
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Spanish Bilingual (CSR) Team Leader (Taguig) Qualifications: • At least college level • With strong command of both English and Spanish language both written and oral • Excellent knowledge in computer applications specifically MS Office • Must have experience working for a BPO company • 1-2 years of team management experience • Willing to work night shift • Willing to work in BGC, Taguig • Can start ASAP
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Job Role: The role will be responsible for the delivery of services vis-a-vis the desired customer experience at the customer service center covering the following core functions: Cash Management, Policy Owner Servicing, Claims, New Business and Office Administration. Education : Degree in: Accounting, Economics, Business Management, Management Accounting Experience: Preferably fresh graduate or with one or two year of experience in the customer service industry. He must have a track record of good interpersonal and leadership skills. Certifications/licenses none required except that he must be certified by his previous employer as not having been involved in any illegal activity or any violation involving his integrity. Any PRC license will be an advantage (e.g. CPA, RN, Engr., LET, etc.). Also, special trainings are a plus (e.g. 6-sigma, Customer Service, MDP, ISO, etc.) Special Skills : Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Good Exception Handling Skills, Good Communication skills, Influencing & Negotiation abilities, Applies customer service orientation
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Job Role: The role will be responsible for the delivery of services vis-a-vis the desired customer experience at the customer service center covering the following core functions: Cash Management, Policy Owner Servicing, Claims, New Business and Office Administration. Education : Degree in: Accounting, Economics, Business Management, Management Accounting Experience: Preferably fresh graduate or with one or two year of experience in the customer service industry. He must have a track record of good interpersonal and leadership skills. Certifications/licenses – none required except that he must be certified by his previous employer as not having been involved in any illegal activity or any violation involving his integrity. Any PRC license will be an advantage (e.g. CPA, RN, Engr., LET, etc.). Also, special trainings are a plus (e.g. 6-sigma, Customer Service, MDP, ISO, etc.) Special Skills : Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook), Good Exception Handling Skills, Good Communication skills, Influencing & Negotiation abilities, Applies customer service orientation
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Core Duties: • Answer phone calls, emails, from customers and work to resolve their queries in real time or work with the most relevant PayPal department so it can be dealt with appropriately (90%) • Proactively recommend and educate the customer about features and benefits of PayPal products in order to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example: phone handled time, customer experience, proactive product offered and accepted opportunities (5%) • Provide consistent feedback regarding overall customer satisfaction, tools and processes (5%) Competencies: • Customer Focus • Listening • Problem Solving • Composure • Drive for Results • Functional / Technical Skills • Ethics and Values • Integrity and Trust Skills Required: • Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel) • Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers • Strong written (email) communication utilizing proper grammar and punctuation • Ability to work independently while making sound business decisions on case information • Well developed sense of urgency and follow through • Ability to multitask multiple systems, screens, and tasks during customer contacts • Time Management and Adherence to schedules • Ability to learn and adapt to new software technologies
Items: 80/355
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