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Business Development Manager, Sales KAM • To perform sales calls or visits, promote and sell Schenker services (i.e. ocean freight, airfreight, logistics, etc.) to potential clients and update existing clients on latest developments. • To evaluate and anticipate customer needs and emphasize on service features based on technical knowledge, quote prices, credit terms, etc. • To maintain accurate, current and complete customer and sales data and update regularly. • To participate in development and implement rates and tariffs sold globally, regionally and incountry and ensure that rates quoted and submitted for bidding to clients and/or other affiliates are competitive yet profitable in order to close the sale. • To maintain and establish business relationship with operations and overseas partners to effectively deliver agreed services with customers and orchestrate region-wide account sales strategy • To monitors competitors’ activities and pricing structures through periodicals, business updates, and clients’ feedback to protect Schenker’ market share and identify areas where the company can enhance better quality service. • To prepare and submit accurate and timely reports required by management and customers • To properly file, update and maintain all company records and document • To perform other duties as required or directed.
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Customer Service Representative¸ Air Freight/ Ocean Freight • To handle all customers' inquiries, complaints, claims follow up, cargo status, verify credit terms, credit status, etc. in a professional manner. • To handle bookings and coordinate cargo arrangements (uplift, pick-up time, etc.) with concerned departments within company policies and procedures. • To handle all communications (i.e., telephone, e-mails, fax, etc.), inquiries of customers (internal and external) and provide timely responses and escalations as needed. • To update and maintain the integrity of customers’ data. • To resolve all customer issues/problems and coordinate/escalate with concerned departments when needed. • To comply with customers’ standards and monitor KPIs as required. • To prepare and submit accurate and timely reports required by management and customers. • To properly file, update, and safe keep all pertinent documents/records of the company. • To perform other tasks as required.
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QUALIFICATIONS: Candidate must possess at least Bachelor's/College Degree in Psychology, Behavioral science or Equivalent At least 5 Year(s) of experience in Busines Sales training. Good oral and communication skills Must have Presentation, business sales training, selling and teaching skills JOB DESCRIPTION: to provide continuous basic training and supplemental trainings of new sales teams to audit sellers in their application of trainings, standards and best practices to assist in the creation/formulation of policies for the training operation to provide behavioral coaching on specific areas of improvement to the Sales personnel
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Minimum Qualifications: Bachelor's Degree (BS Information Technology, Computer Science or Business Administration). With at least 3-5 years exposure on IT Products With good presentation skills. Preferably with good Channel Relationship. Job Description: Organize and control account to ensure that they are appropriately motivated and trained to meet all sales target and that they carry out their responsibilities to the required standards. Generate sales for a portfolio of accounts to achieve annual sales target. Identify new sales opportunities within existing portfolio of accounts and identify new potential resellers to achieve and/or increase sales. Plan and secure approval of annual marketing plan and acceptable annual sales target, monitor the performance of account and product specialist and take remedial action where necessary to ensure sales targets are met. Monitor and control marketing funds provided by the principal to ensure that all activities are properly funded to achieve set objectives. Monitor the sales performance of competitors to ensure that the company maintains and develops its competitive advantage. Develop and implement short and medium term sales objectives and take necessary action to ensure that these are achieved. Maintain regular contact with other departments to achieve approved marketing plan and sales target set for the year.
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Airline Reservation Specialist JOB DESCRIPTION: -Helps customer make travel arrangements such as flights, hotels, cars, and packages -Promotes better travel deals for customers -Ensures customers’ positive travel experience QUALIFICATIONS: -Minimum of 1 year experience in airline ticketing or reservations is a must (BPO/NON BPO) preferably with GDS Experience (Sabre, Amadeus, Galileo ,etc.) -Graduate of ANY course / High-School Graduates -Excellent team player skills is required -Can start ASAP -Computer literate and with good web navigation skills -Willing to work in Ayala, Makati
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Call Center Agent - Communication Account Qualifications: - At least high school graduate - No work experience required - Average communication skills - Must be willing to work on day shift, night shift, or shifting schedules ------------------------------------------ Job Description: - Resolve customer complaints via phone, email, or social media - Assist with placement of orders, refunds, or exchanges - Utilize computer technology to handle high call volumes - Attempt to persuade customer to reconsider cancellation - Inform customer of deals and promotions
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Call Center Agent - Communications Account (Makati) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Day Shift Account Qualifications: - At least high school graduate - No work experience required - Average communication skills - Must be willing to work on day shift, night shift, or shifting schedules ------------------------------------------ Job Description: - Resolve customer complaints via phone, email, or social media - Assist with placement of orders, refunds, or exchanges - Utilize computer technology to handle high call volumes - Attempt to persuade customer to reconsider cancellation - Inform customer of deals and promotions
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Call Center Agent - Electronics Account (Taguig) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Financial (Nonvoice) Acount (Taguig) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Financial Account (Pasig) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Financial Account (Makati) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Health Care Account (Quezon City) Qualifications: -Must be at least College Graduate -No experience necessary but a welcome advantage! -Must be able to speak in English -Good communication and written skills -Good problem-solving skills and focus on quality -Computer literate -Must be able to type at least 25 words per minute -Must be flexible with working hours ------------------------------------------ Job Description: -Manage incoming calls and customer service inquiries -Identifying and assessing customer needs -Resolve service problems by clarifying the customer complaint via phone, email, or social media -Provide appropriate solutions and alternatives, follow up to ensure resolution -Keep records of customer interactions, transactions, comments and complaints
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Call Center Agent - Hotel Reservationist for Tourism Undergrads Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Insurance Account Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Local Account Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Retail Account Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Services Account (Taguig) Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Telco Conferencing Account Job Descriptions: • Answer incoming calls and/or respond to customer’s emails • Manage and resolve customer complaints • Sell products and place customer orders in the computer system • Identify and escalate issues to supervisors • Provide product and service information to customers Job Qualifications: • With or without experience • At least high school graduate • Knows how to use a computer • Can start ASAP • Must be able to speak English
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Call Center Agent - Telecom Account (Quezon City) Requirements: -At least high school graduate -Knowledgeable with computers -Must be able to type at least 35 words per minute -Knows how to speak English -Flexible with working hours ------------------------------------------ Job Description: -Takes phone calls from customers -Answers questions about the products or services -Ensuring customer satisfaction
Items: 40/355
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