Our Values

Approaching issues from the customer perspective

Embracing innovation & challenge

Respecting and supporting individuals to foster both corporate and personal growth

Committing to ethical standards and correctness

READ MORE

Our Principles

Inspired by The FAST RETAILING Group Mission and Our Values, we will:

Do everything possible for our customers

Pursue excellence and aim for the highest possible level of achievement

Achieve strong results through the promotion of diversity and teamwork

Move speedily and decisively in everything we do

Conduct business in a very real way based on the current marketplace, products and facts

Act as global citizens with ethics and integrity

Our Principles set forth the way of thinking that all employees and associates of the FAST RETAILING Group should uphold in their daily activities.

Do everything possible for our customers

Our operations are conducted for the benefit of our customers. This goes without saying in our stores where employees are in direct contact with customers. But even in those workplaces where customer contact is not direct, everything we do is in some way linked to the customer.

In our daily work, we always consider how our particular area of responsibility might help maximize customer enjoyment and satisfaction. Our customers hold our fate in their hands. Therefore, everything we do is for our customers.

Pursue excellence and aim for the highest possible level of achievement

We always aim for excellence in our individual work. In such a pursuit, we set the highest professional goals and seek the highest level of accomplishment. Even if the actual result does not meet the target, we learn and progress a great deal by trying our very best to reach high goals. Setting low goals only serves to limit our individual possibilities.

As long as we continue to put all of our heart and soul into an effort to achieve high goals, we firmly believe that we will be able to achieve our goals some day.

Achieve strong results through the promotion of diversity and teamwork

The FAST RETAILING group is comprised of a number of companies each with differing operations and distinct departments. These companies employ men and women of varied backgrounds each with a vital role to play. The FAST RETAILING group is diverse, but we are united in the pursuit of a common goal.

Organizational effectiveness is achieved when companies, departments and people all divide responsibility yet cooperate to attain a common goal. If the entire organization pools its strengths and demonstrates solid teamwork, then what was perceived as being impossible can become possible.

FAST RETAILING actively promotes teamwork by recognizing the important role that each person plays in the team and fostering empathy and trust among colleagues. We capitalize on the diversity of our many employees to generate powerful synergies and optimize our resources to achieve the highest possible results.

Move speedily and decisively in everything we do

Speed is key to the creation of added value in any business. To us, the significance of “speed" is being faster than anyone else and accomplishing work swiftly. We are in the business of speed - making sure we can provide our customers with the products and services that they desire in a timely and swift manner.

In order for FAST RETAILING to be able to react swiftly to changes in the world and continue to lead the market, it is imperative that we speed up our operational activities. To be victorious in business, you must be the first to market, take speedy action, and boost efficiency. Therefore, we are always aware of the need for speed whatever the area of business. We dare to determine, decide and execute swift decisions without fear of making mistakes.

Indeed, speed is signified in the very name of our company - FAST RETAILING.

Conduct business in a very real way based on the current marketplace, products and facts

FAST RETAILING is in the business of selling products directly to customers, so the place and point of sale are crucial for us. This means that we always focus closely on the current marketplace, products and facts. We strive to conduct our business in a very real way, inspired by the direct observation of the current marketplace, products and facts. We are very attentive to what is happening in our stores with our products and customers. We are constantly analyzing problems and possibilities. One of our primary tasks is to examine our stores, products and customers with our own eyes, ears and minds and take appropriate action. We work tirelessly to create even more attractive products and sales venues.

Act as global citizens with ethics and integrity

FAST RETAILING is a global corporation seeking to make the experience of wearing clothes a joyous and satisfying one for people around the world. We, as members of that corporation, believe that each and every one of us should be outstanding businesspeople as well as human beings with ethics and integrity.

Every country and group has its own culture, social habits and conventions. We take great care to understand the societies with which we are associated and to respect their social customs. We also pay attention to issues facing the international community and the global environment. In this way, we act as global citizens whom people can trust and rely upon.